Senior Product Designer, AWS Field Experience

Full Job Description

AWS Field Experience (AFX) is looking for an innovative Senior UX Designer who wants to be in on the ground floor and help set direction for a strategic AWS initiative supporting a rapidly growing world-wide AWS Sales organization. We are looking for someone who will obsess over delivering the best experience for customers and thrives on the challenge of designing something new that will operate at worldwide scale.

As a successful candidate, you will have a deep understanding of design thinking methodology, and interaction design, designing for and with AI, along with top-notch communications skills. You will take a nimble, creative and pragmatic approach and will possess endless curiosity and passion for delivering customer-focused experiences. As a storyteller, you will influence the business strategy by depicting experiences that demonstrate empathy for users and an innate understanding of their ‘day-to-day’. You will design at pace, balance multiple priorities, and show good judgment when weighing trade-offs. You will be able to distill customer needs from many diverse inputs and provide the clarity needed to solve complex business problems. You will work autonomously, build relationships outside of your immediate team, and demonstrate excellent stakeholder management skills. You will be seen as an expert in your discipline and play a significant role in leading the creative process and advocating for design excellence.

Key job responsibilities

• Lead design for new and existing solutions, responsible for the end-to-end experience from big picture conception to execution. You will be responsible for negotiating priorities, achieving alignment on customer problems, and product vision. You should be comfortable with designing complex workflows and balancing divergent user perspectives, across a variety of technologies.
• Be a self starter and be able to work autonomously, while actively collaborating and communicating with cross-functional teams, peer designers, senior management and stakeholders. You will be responsible for building and maintaining healthy and positive relationships with all stakeholders and end users.
• Contribute to our overarching org strategy, understanding the holistic experience and producing designs that integrate seamlessly into our agentic experiences. You will also drive/be familiar with key functions that measure the health of the user experience (quantitatively and qualitatively) and actively pursue new opportunities to work backwards from user needs.
• Be a leader of leaders, scaling design processes and mechanisms across multiple solutions and org-wide. Drive a high level of focus and excellence, raising the bar on design quality, as well as creative and holistic-thinking across all work streams. You will lead with conviction and inspire passion in others.

About the team Our UX team supports a diverse set of tools and technologies. Our goal is to make sellers effective and efficient in their everyday work, saving them measurable time and effort. You will be a Senior UX designer, leading key business initiatives and collaborating with other designers, researchers, program and product managers, developers and senior leaders to develop a comprehensive understanding of our customers and derive meaningful experiences for them. Your work will cover the spectrum of UX design, from exploration and understanding, through planning, design, and execution.

Basic Qualifications

• 7+ years of design experience
• Bachelor's degree or above in design, human-computer interaction (HCI)
• 6+ years of user experience designer, interaction designer, information architect, or similar design-related role experience
• 4+ years of creating user flows, wire frames, mockups, generating assets and specifications for integration into digital products experience
• 5+ years of user experience designer, interaction designer, information architect, or similar design-related role experience
• Knowledge of design principles (Typography, Composition, Scale, and Color Theory amongst other) and working knowledge of how those principles work together
• • Highly proficient using design software and AI tools.

Preferred Qualifications

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
• Experience in a fast-paced, high-tech company, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs
• Experience in front end technologies such as HTML, CSS and Javascript
• Master's degree or above in design, human-computer interaction (HCI)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually

7+ years of design experience Bachelor's degree or above in design, human-computer interaction (HCI) 6+ years of user experience designer, interaction designer, information architect, or similar design-related role experience 4+ years of creating user flows, wire frames, mockups, generating assets and specifications for integration into digital products experience 5+ years of user experience designer, interaction designer, information architect, or similar design-related role experience Knowledge of design principles (Typography, Composition, Scale, and Color Theory amongst other) and working knowledge of how those principles work together * Highly proficient using design software and AI tools.