Senior Product Designer - Chat

Description

About The Role

WHO WE ARE

Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.

As a Product Designer on the Chat Team at Ovoko, you will play a pivotal role in defining, creating, and improving the messaging experience that enables buyers and sellers to successfully transact on our platform. We are looking for a person who fully owns their design outcomes and can navigate complexity.

You will face an opportunity-rich environment, need to solve complex and multifaceted problems, and make constant design trade-offs. New opportunities will often come from repeat interactions with Customers, Product Managers, Engineers, Data, Leadership, and other teams. You’ll work daily with a Product Manager, an Engineering Manager, and a stellar team of Engineers to deliver value to your users and the business.

In This Role, You Will

• Own the messaging experience: Design buyer-seller conversation flows across web and mobile that help users make decisions faster, increase successful deals, keep transactions on-platform and reduce the need for customer support intervention.

• Lead design discovery: Spend significant time with buyers, sellers, and internal stakeholders to understand communication patterns, identify friction in the transaction journey, and uncover opportunities to improve conversations and trust.

• Translate insights into interfaces: Turn user research, conversation data and behavioral signals into intuitive messaging experiences, user journeys, wireframes, and high-fidelity interfaces across web and mobile.

• Design insight tools: Transform conversation signals into dashboards, reports, and feedback experiences that help other product teams understand user pain points and identify opportunities to improve the marketplace experience.

• Execute: Work hands-on with product managers and engineers to deliver high-quality, user-friendly features on time, balancing technical constraints with user needs and cross-platform design guidelines.

• Measure impact: Track conversation quality, engagement, deal completion, support deflection, and other key metrics to validate designs and drive continuous improvement.

• Act as the bridge: Align product, support, operations, and other teams around user needs, using insights from conversations to influence product decisions across the platform.

• Champion the user: Advocate for solutions that create trustworthy, efficient, and intuitive buyer–seller interactions, helping users confidently complete transactions.

What We're Looking For

• 3+ years of experience as a Product Designer, UX/UI Designer, or similar role designing for B2B SaaS, ERP, Marketplaces, or mobile apps.

• Solid understanding of AI chatbot patterns and their integration into chat systems.

• Strong user research skills, empathy, and willingness to get your hands dirty working with real users to better understand the challenges and flows that they are going through every day.

• Structured problem solver who can break down messy problems into clear, elegant, and actionable user flows.

• Deep understanding of interaction design, visual design, and evaluative user research.

• Ability to thrive in a fast-paced, dynamic environment and adapt to change through iterative design.

• Data-driven mindset, comfortable using both qualitative insights and operational metrics to guide design decisions.

• Excellent communication and stakeholder management skills, able to align teams around common design goals and articulate your design rationale.

Additional information

SALARY

The offered salary range for this position is 4000 - 5500 € (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.

WHAT WE OFFER

• Private health insurance • Employee stock option plan (ESOP) • Learning budget for your personal and professional growth • Commuting perks (covered parking or public transport to choose from) • Everyday snacks and drinks • Onsite gym • Top-notch hardware and software (MacOS or Windows to choose from) • The opportunity to work from anywhere up to 30 days per year • Employee referral program

Discover all our perks by visiting our website: https://about.ovoko.com/career/#perks

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