Overview
Lead the design of complex product experiences from concept through delivery, ensuring solutions are intuitive, useful, accessible, and aligned with customer needs. Translate user research, data, and business strategy into clear product experiences and design recommendations. Define end-to-end customer journeys, interaction models, information architecture that scale across experiences. Solve ambiguous and complex design challenges through systems thinking, experimentation, prototyping, and iterative learning. Influence product strategy and roadmap discussions by representing customer needs and identifying opportunities for innovation and investment. Partner effectively with engineers, product managers, researchers, and other designers to deliver high-quality experiences. Mentor and support other designers through critique, coaching, and sharing design practices that strengthen team outc
Full job description
Full Job Description
Lead the design of complex product experiences from concept through delivery, ensuring solutions are intuitive, useful, accessible, and aligned with customer needs. Translate user research, data, and business strategy into clear product experiences and design recommendations. Define end-to-end customer journeys, interaction models, information architecture that scale across experiences. Solve ambiguous and complex design challenges through systems thinking, experimentation, prototyping, and iterative learning. Influence product strategy and roadmap discussions by representing customer needs and identifying opportunities for innovation and investment. Partner effectively with engineers, product managers, researchers, and other designers to deliver high-quality experiences. Mentor and support other designers through critique, coaching, and sharing design practices that strengthen team outcomes. Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). 4+ years experience shipping products, services, or games and/or delivering to customers as a result of an end-to-end design process. Experience applying user-centered design methods including research synthesis, journey mapping, wireframing, prototyping, usability evaluation, and accessibility practices. Experience collaborating across design, product management, engineering, and research disciplines to deliver end-to-end experiences. Experience designing complex platform, AI, enterprise, developer, productivity, or ecosystem experiences. Experience contributing to or scaling design systems and reusable patterns. Demonstrated ability to influence strategy and drive alignment across multiple teams and stakeholders. Experience mentoring designers and fostering a culture of design excellence.
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