Senior Product Manager (Pay-Supernova)

Full Job Description

About us

The fintech business of Coupang is reimagining financial services for both our consumers and sellers, so they can do more with their money.

Coupang Pay focuses on delivering innovative payment and financial services solutions to everyone who uses the Coupang app — from customers buying products on Coupang.com, to marketplace vendors, and restaurants that offer their services via Coupang Eats. We develop solutions with our latest tech innovations to serve the growing needs of Coupang’s customers in Korea and Taiwan. This includes Coupay, an online wallet with a proprietary one-touch payment capability. 

In particular, we are rapidly scaling the Wow credit card, a co-branded card that offers industry-leading rewards as part of our efforts to maximize customer values. For sellers, we are building out multiple liquidity options to help small and medium sized enterprises grow their business, using BaaS (Banking as a Service) capability.

If you want to leverage your extensive experience within the fintech space, join us. We help customers spend less time checking out so they can spend more time shopping for what they love.

About the New Fintech Product Team

Coupang’s fintech organization is continuously innovating to provide financial services that go beyond the shopping experience. The newly launching New Fintech Product will be a core offering within the Coupang ecosystem, designed to transform customers’ financial lives. It will create new value across various areas such as payments, asset management, and financial accessibility. We are looking for a key talent to lead the entire product lifecycle—from initial planning to development, launch, and scale.

The Role

We are seeking an experienced Product Manager with a strong background in new product development and leading large-scale projects. This role will be instrumental in defining and building Coupang’s new fintech product from the ground up, delivering innovative and customer-centric financial experiences.

Key Responsibilities

• Define the product vision and strategy for Coupang’s New Fintech Product

• Lead the development and successful launch of a product from 0 to 1

• Drive and execute large-scale projects impacting millions of customers

• Design and implement innovative features that address customer financial needs

• Continuously improve the product through experimentation, customer feedback, and data analysis

• Collaborate cross-functionally with design, engineering, risk, operations, and other teams to execute the product roadmap

• Develop product strategies for global expansion and localization

• Build, inspire, and lead a team of Product Managers while evangelizing the product vision internally and externally

Qualifications

• 7+ years of experience in Product Management

• Proven experience in developing and launching products from 0 to 1

• Demonstrated success in leading large-scale projects

• Strong customer-centric mindset and problem-solving skills

• Bachelor’s degree or higher in a technical or quantitative field

• Excellent written and verbal communication skills in English – preferred

• Understanding of marketplace or consumer platform business models – preferred

Key Traits & Competencies

• Ability to thrive in a fast-paced, data-driven, ambiguous, and entrepreneurial environment

• Strategic thinking combined with strong tactical execution

• Strong analytical and problem-solving skills with the ability to derive insights from complex data

• Proven ability to communicate effectively and influence stakeholders, including executive-level audiences

Recruitment Process and Others:

Recruitment Process

• Application Review - 1st Interview - 2nd Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

• https://rocketyourcareer.usa.coupang.com/privacy-policy

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

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