Senior Program Management Specialist, Cross-Border Business

Company Introduction    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.     We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Role Overview We are seeking a highly experienced and results-oriented Senior Program Management Specialist of Cross-Border Business to bring the best experiences to our customers and drive growth in cross-border sales. In this role, you will be responsible for developing and executing strategies to optimize operations and maximize revenue opportunities with your strong cross-functional communication and analytical skills.   What will you do? Implement comprehensive cross-border business strategies to expand the company’s presence in Taiwan market. Collaborate with internal teams, including marketing, overseas vendors, product, and operations to ensure alignment and execution of cross-border initiatives. Support cross-functional projects to dive into pain points, improve operational efficiency, streamline processes, and enhance the customer experience. Analyze sales performance, market trends, and customer feedback to identify opportunity of new selections and marketing initiatives   Essential Qualifications: 6+ years of experience in program management or business operations, preferably in the e-commerce or retail industry Passionate about global market trends, cross-border merchandise selection, and consumer insights Ability to deep dive into complex issues, demonstrate attention to detail, and solve customer service issues efficiently Proven track record of designing and implementing performance metrics and driving business outcomes Strong analytical skills and strong capability in Excel with the ability to interpret data and identify trends for making data-driven decisions. Exceptional communication skills, with the ability to influence and collaborate effectively across departments and cultures. Demonstrated project management experience, including the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment. Proficiency in written and spoken Mandarin and English Prior experience using SQL is a plus   Recruitment Process and Others      Recruitment Process    Application Review – Job Fit Interview - Focus Interview – Offer  The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider   This job posting may be closed prior to the stated end date for application if all openings are filled.  Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice ​   Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:   https://www.coupang.jobs/privacy-policy/ ​