Senior Services Sales Manager

Full Job Description

Make the market with high-quality area (Japan), account, and solution area domain planning that drives customers' digital and AI transformation agenda in Strategic and Upper Major Accounts, help accelerate the shaping and planning of your customer's transformation roadmap in consultative fashion, resulting in services engagements that maximize customer value and cloud consumption. Be a Change Leader, Player Coach and create a learning culture within your business. Lead with the Model-Coach-Care framework and hold your team members accountable for the same. Attract, develop, and retain the best talent in the industry. Experience as a consulting services sales leader on an Area/Domain Leadership team, building a strong network with CxOs in Enterprise accounts to guide and council on industry / business / technology solution trends, and driving customer requirements consulting service delivery teams. Extensive people leadership experience; inspiring and fostering a culture of customer centricity; attracting, developing, and retaining deep technical resources as well as business and project management resources. Full financial and scorecard responsibility for professional services and support businesses. Strong management, communication, execution skills; track record of owning a business area and exceeding results, establishing a strong voice to drive transformational change across the organization. Extensive experience in managing complex, project-based resources, dealing with ambiguous situations with can-do attitude across enterprise customers. Extensive experience in strategizing and executing difficult customer negotiations for large/complex support contract renewal. Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through product development and engineering teams. Proven ability to communicate effectively in both Japanese and English, delivering clear, concise, and compelling messages to internal and external stakeholders at all levels, including senior executives. Fulfill quarterly and annual sales quota commitments for net new services sales for FDE, Unified Enhanced Solutions, Consulting & Implementation as well as single/multi-year Support Contract Renewal by managing your business to deliver on financial accountabilities. Support and influence systemic business improvements across organizational boundaries and drive closer collaboration with ATU / STU / SPT / FDE / CSU leadership in Japan as well as Regional and Global leadership. Collaborate with the Services Sales Excellence Lead, Services Go-To-Market Lead, and Finance Controller/Business Partner to drive pipeline discipline, execution excellence, and reporting accountability across the Services Account Executives (SAEs) within your span of control.

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