Overview
About the Role This customer-facing role bridges sales and implementation for a Series A cold-chain logistics software company. You will own the technical solution from discovery and tailored demonstrations through delivery and go-live, working closely with Sales, Customer Success, Product, Data, and Engineering. What You'll Do Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, data sources, systems, and constraints. Deliver customer-tailored demonstrations and address technical objections using the customer's logistics and product workflows. Design solutions that define applicable modules, required data, integrations, phases, and scope. Translate solution designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks. Partner with Sales on proposals and commercial commi
Full job description
Full Job Description
About the Role
This customer-facing role bridges sales and implementation for a Series A cold-chain logistics software company. You will own the technical solution from discovery and tailored demonstrations through delivery and go-live, working closely with Sales, Customer Success, Product, Data, and Engineering.
What You'll Do
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Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, data sources, systems, and constraints.
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Deliver customer-tailored demonstrations and address technical objections using the customer's logistics and product workflows.
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Design solutions that define applicable modules, required data, integrations, phases, and scope.
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Translate solution designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
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Partner with Sales on proposals and commercial commitments to ensure they are technically deliverable.
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Lead solution workshops, support software configuration, coordinate technical handoffs, and remain accountable through go-live.
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Work with Product, Data, and Engineering to sequence deliverables and share customer insights that inform product development.
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Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
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At least 5 years of experience in solutions engineering, solutions architecture, or technical account management delivering enterprise software implementations.
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Experience owning solution designs from pre-sales through implementation and go-live, including tailored demos and technical sales discussions.
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Background in supply chain, cold chain, logistics, or quality management workflows, ideally in a regulated industry with compliance and traceability needs.
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Hands-on experience configuring or implementing enterprise software, and coordinating work across Product, Engineering, and Delivery teams.
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Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.
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Familiarity with APIs, data integrations, system interoperability, and reusable implementation playbooks is valuable.
Compensation & Benefits
Base salary is $140,000 to $180,000 USD annually. Visa sponsorship is not available.
Location
This is an on-site role in Chicago, Illinois, United States.
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