Senior Technical Program Manager

Full Job Description

AI-Powered Operations Drive adoption of AI-powered solutions that improve content workflows, operational efficiency, and digital experience delivery. Design, test, and optimize prompts, prompt libraries, and agent workflows that produce repeatable outcomes at scale. Identify where AI can automate or augment existing operational processes across web and marketing. Establish practices for responsible and effective use of AI within the team. Work with engineering to land platform enhancements, service integrations, and new digital capabilities. Manage dependencies, risks, and execution across multiple workstreams and partner organizations. Partner with engineering and platform teams to support experiences powered by APIs, pricing services, product data services, personalization, and enterprise systems. Translate business requirements into technical solutions that balance customer experience, maintainability, and scale. Contribute to roadmap planning and prioritization across web operations and platform investments. Create clarity in ambiguous situations, build trusted partnerships, and influence outcomes without direct authority. Communicate program health, risks, and recommendations clearly to stakeholders and leadership. Work with analytics partners to ensure the right tagging and telemetry are in place to support program measurement. Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development 2+ years of experience managing cross-functional and/or cross-team projects. Experience driving digital transformation, platform adoption, and operational success initiatives. Experience with Adobe Experience Manager (AEM) authoring, publishing, component configuration, and content operations. Experience supporting enterprise-scale web experiences through APIs, personalization, pricing services, product data integrations, and digital platform architectures. Experience with Workfront, Marketo, Adobe Experience Platform, and/or comparable MarTech solutions. Experience with accessibility, SEO, and content governance practices. Experience running complex cross-functional programs spanning business, engineering, and marketing stakeholders.

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