Senior Technical Program Manager

Full Job Description

Drive implementation and sustained execution of Breakfix Kaizen outcomes and commitments. Use operational measures including FPY, productivity, backlog and TTR to identify systemic barriers to capacity recovery and drive corrective actions. Partner across Datacenter Operations, ITPS, engineering groups and engineering/tooling teams to translate operational problems into process, workflow and tooling improvements. Lead cross-functional capacity-recovery initiatives from problem definition through implementation, adoption and measurable results. Establish clear ownership, milestones, dependencies, risks and success measures across complex initiatives that span multiple organizations. Support Commercial Cloud and other high-priority capacity escalations, connecting immediate operational issues to systemic process improvements. Develop concise, data-driven operational insights and leadership reporting that make performance gaps, root causes and required actions clear. Bachelor's degree in Engineering, Computer Science, Business, Operations Management, or relevant experience in technical program management, operations, engineering. OR equivalent experience. 2+ years of experience leading complex, cross-functional technical or operational programs across multiple organizations and stakeholders. Experience with large-scale cloud infrastructure, datacenter operations, service operations, or other high-availability technical environments. Experience with Breakfix, incident recovery, capacity recovery, fleet health, remediation, or operational service management. Experience using operational metrics such as First Pass Yield, throughput, backlog, TTR, SLA attainment, or productivity to identify problems and drive measurable improvements. Experience applying continuous improvement, Kaizen, Lean, root-cause analysis, or similar structured problem-solving approaches to operational problems. Experience partnering across operations and engineering organizations to translate operational requirements into process, workflow, automation, or tooling improvements. Experience with executive-level operational reporting and business reviews, including synthesizing complex data into clear insights, risks, decisions, and actions. Demonstrated ability to operate effectively in ambiguous environments, identify systemic problems, establish structure and ownership, and drive work to measurable outcomes. Experience translating operational performance data and business requirements into prioritized actions, improvement initiatives, and measurable outcomes. Demonstrated experience identifying and addressing process, workflow, or operational performance gaps, including driving corrective actions through implementation. Experience establishing and managing program objectives, success measures, milestones, dependencies, risks, and accountability. Strong written and verbal communication skills with demonstrated ability to communicate complex operational issues, risks, and decisions clearly to both technical teams and senior leadership. Demonstrated ability to influence and drive alignment across decentralized organizations without direct authority. These requirements include, but are not limited to the following specialized security screenings: