Senior Technical Services Manager

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a  hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground.   A Snapshot   As Senior Technical Services Manager reporting to our Operations Director, you will work closely with our Operations team, making an impact in a number of ways:   Being responsible for our critical environment maintenance planning activities at our Tokyo data centre   Leading, mentoring and training a team of Technical Services Managers and supervising the contract management of site facilities providers for the tactical delivery of maintenance activities.   Your Day to Day   As Senior Technical Services Manager you will manage a campus of data centres including a range of customers.   Effectively run the site and achieve 100% uptime and compliance with customers' SLAs   Lead all aspects of the planning and coordination of all preventive maintenance and repair works; ensure organisational change and incident management procedures are followed; coordinate activities as required with customers   Coordinate with the development team to manage construction activity and installations, ensure system design, installation and testing adheres to operational standards   Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law e.g. SWMS   Ensure compliance with site held accreditations, including, but not limited to ISMS, SOC2, PCI.   Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety   Be the primary operational contact for customers and local point of escalation during emergency events and day-to-day operations   Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation   Supervise provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to the data centre customers   Lead minor capital projects for customers and internal purposes   Manage all maintenance and repair vendors and OPEX budget   Measure operational metrics, data and analyse risks   Conduct regular property inspections   Requirements   5+ years' experience in facilities or operations management   Fluent in English and Japanese   Electrical or mechanical trade background or degree   Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals   Experienced in managing third party service providers; setting and managing critical metrics, negotiating contracts and pricing for services   Experienced in working with Customer Portals, BMS, Computerized Maintenance Management Systems   Ability to effectively manage internal and external customers   Ability to deliver effective presentations.   Ability to travel in Japan (<25%)   The AirTrunk Culture    Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.   The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.   Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged. Now’s your chance to Grow@Hyperscale .   To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.