Senior Technical Specialist (Application Support Specialist

Full Job Description

SENIOR TECHNICAL SPECIALIST (APPLICATION SUPPORT SPECIALIST)

(Payclass 12; Permanent Position)

IT SERVICE MANAGEMENT

ENTERPRISE INFRASTRUCTURE SERVICES

INFORMATION & COMMUNICATION TECHNOLOGY SERVICES

Are you experienced in providing technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams?

The Enterprise Infrastructure and Services division seeks to employ an Application Support Specialist -ITSM to develop its ServiceNow based ITSM solution through business requirement gathering, solution specification, implementation, advancing the adoption with business units and providing technical leadership in a complex and heterogeneous systems and infrastructure environment. This role plays a critical part in ensuring that UCT derives value from its investment in IT infrastructure and reports to a senior manager.

Requirements For The Post:

• Relevant qualification at NQF level 7 and 5 years’ relevant experience in enterprise ICT applications and infrastructure of which 3 years must be relevant current technical hands-on experience

• ServiceNow Certification as Implementation Specialist (CIS) or better

• Experience in designing, configuring, administering, and developing ITSM solutions

• Experience in implementing solutions leveraging the ITIL or other ITSM frameworks

• Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting

• Proven working knowledge of JavaScript, CSS and HTML

• Working knowledge of project management principles

Required Non Technical Skills Include:

• Business requirement definition, system and analysis and problem-solving ability

• Ability to prioritize and manage work under pressure

• Excellent written and spoken communication skills

• A strong customer service ethic

• Ability to work as part of a team

The Following Technical Skills And Competencies Are Advantageous:

• Working knowledge of authentication and authorization technologies and protocols e.g. Single Sign-on/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth

• Working knowledge of operating systems at advanced administration level: Linux and/or Windows

• Working knowledge of virtual hosting environments e.g. VMWare, HyperV, Citrix etc.

• Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols

• Working knowledge of report writing and data analysis

Key responsibilities include:

• Solution design leveraging ITIL and ITSM frameworks

• Designing, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT system and/or infrastructure service components

• Responsible for developing and implementing systems and services through project work

• Provides technical leadership

The 2026 annual cost of employment, including benefits, is between R1 096 962 and R1 290 542

To apply, please visit the UCT Internal Careers site (For Internal Applicants) to create a profile and submit your application. Please complete/attach the following to your profile before submitting your application:

• A letter of motivation, outlining how your expertise aligns with the position's requirements

• A detailed Curriculum Vitae (CV).

• Highest qualification

• Copy of your qualifications and ID.

• Three referee names which must include their title and name, position details, relationship with you, their e-mail address and telephone number.

An application which does not comply with the above will be regarded as incomplete and might not be considered. Only shortlisted candidates will be contacted and maybe required to undergo competency assessments. References may be requested by UCT at any stage of the selection process.

Enquiries about the application process are to be addressed to Mrs Tracy Moore at tracy.moore@uct.ac.za. Please do not send or submit job applications/CVs via this e-mail.

Telephone: 021 650 5405 Website: www.icts.uct.ac.za

Reference number: ID1565 Closing date: 30 October 2026

UCT is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups. Our Employment Equity Policy is available at https://uct.ac.za/oic/employment-equity.

When you apply for a position at UCT, we collect your personal information to assess your application, communicate with you, and coordinate interview logistics. Information such as race, gender, nationality, and disability status is used to support our Employment Equity obligations. We also verify your references, qualifications, conduct criminal and, for certain roles, credit checks. For more information about how the University of Cape Town uses personal information and your rights, please email popia@uct.ac.za

The University reserves the right to extend the closing date for applications if deemed necessary and reserves the right to make no appointment.

• Relevant qualification at NQF level 7 and 5 years’ relevant experience in enterprise ICT applications and infrastructure of which 3 years must be relevant current technical hands-on experience

• ServiceNow Certification as Implementation Specialist (CIS) or better

• Experience in designing, configuring, administering, and developing ITSM solutions

• Experience in implementing solutions leveraging the ITIL or other ITSM frameworks

• Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting

• Proven working knowledge of JavaScript, CSS and HTML

• Working knowledge of project management principles