ServiceNow Senior Developer – HRSD & ITSM

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a ServiceNow Senior Developer – HRSD & ITSM based in India. We are seeking an experienced ServiceNow Senior Developer to lead the design, development, and optimization of enterprise HR Service Delivery (HRSD) and IT Service Management (ITSM) solutions. In this fully remote role, you will drive digital transformation by building scalable integrations, intelligent workflows, and automated service experiences. You will connect ServiceNow with major human resources platforms while improving operational efficiency and employee satisfaction. The role offers opportunities to leverage advanced automation, generative AI, and predictive intelligence to modernize enterprise service delivery. You will also help establish platform performance standards, testing practices, and governance frameworks. This position is ideal for a technically accomplished professional who enjoys solving complex challenges and delivering secure, reliable, business-aligned solutions.

Architect, develop, and maintain integrations between ServiceNow and external enterprise systems using Integration Hub, REST APIs, and SOAP APIs. Design and manage complex data synchronization and workflow automation across Workday, SAP SuccessFactors, Oracle HCM, and other HR platforms. Build and optimize automated workflows using Flow Designer, Advanced Work Assignment (AWA), and Virtual Agent capabilities. Implement and enhance generative AI and predictive capabilities, including Now Assist and Predictive Intelligence, to improve service delivery and decision-making. Lead the end-to-end implementation, configuration, maintenance, and enhancement of ServiceNow HRSD and ITSM modules. Develop advanced case management solutions for Core HR, Employee Relations, and related employee service processes. Customize and enhance Employee Center Pro, Service Portals, and other user-facing applications to improve accessibility and the employee experience. Establish and maintain platform performance standards through Performance Analytics dashboards, Automated Test Framework (ATF), and continuous monitoring. Apply platform governance, development standards, and testing practices to ensure solution quality, reliability, scalability, and maintainability. Collaborate with business stakeholders and technical teams to translate organizational requirements into effective ServiceNow solutions. Requirements At least 8 years of relevant professional experience in IT services, software development, or enterprise technology implementation. Proven expertise in ServiceNow HRSD and ITSM, including successful implementations, configurations, and platform enhancements. Advanced proficiency in REST and SOAP API integrations and ServiceNow Integration Hub. Hands-on experience integrating ServiceNow with enterprise HR platforms such as Workday, SAP SuccessFactors, or Oracle HCM. Strong knowledge of Flow Designer, Advanced Work Assignment (AWA), and Virtual Agent for complex workflow automation. Familiarity with generative AI and intelligent automation capabilities within ServiceNow, including Now Assist and Predictive Intelligence. Experience configuring Performance Analytics dashboards, implementing automated testing with ATF, and maintaining platform governance standards. Demonstrated ability to develop and customize Service Portals, Employee Center Pro, and Core HR case management workflows. Strong analytical and problem-solving skills, with the ability to address complex integration and workflow challenges. Ability to translate business requirements into scalable technical designs and deliver high-quality enterprise solutions. Strong communication and collaboration skills for working effectively with business stakeholders and technical teams. Self-motivation, attention to detail, and the ability to manage technical priorities in a remote working environment. Benefits Annual compensation: ₹12–14 LPA (₹12,00,000–₹14,00,000 per year). Fully remote working arrangement within India. Opportunity to work on enterprise-scale ServiceNow implementations and digital transformation initiatives. Exposure to advanced workflow automation, generative AI, predictive intelligence, and HR technology integrations. Opportunities to develop expertise across HR service delivery, IT service management, and enterprise platform architecture. Additional benefits, including healthcare coverage, paid leave, and other employee perks, have not been specified and should be confirmed during the hiring process.