Overview
A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Key Responsibilities: Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests Ensure that the Reception and Retail area is clean and looks neat for all incoming guests Respond to all general e-mail correspondence from guests and staff Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization Ensure client experience is proficient including bookings, payments, and consultation forms. Manage customer feedback effectively Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team Up-sell with latest dep
Full job description
Full Job Description
A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person.
Key Responsibilities:
- Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests
- Ensure that the Reception and Retail area is clean and looks neat for all incoming guests
- Respond to all general e-mail correspondence from guests and staff
- Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization
- Ensure client experience is proficient including bookings, payments, and consultation forms.
- Manage customer feedback effectively
- Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team
- Up-sell with latest departmental incentives
- Ensuring staff are providing high levels of service
- Inform management of all guest issues, needed supplies or equipment related issues
- Perform other job-related duties as requested by the management team
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
Requirements
Essential Requirements:
- Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus
- Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services
- Excellent communication and organizational skills
- Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management.
- Attention to detail and ability to consistently work in a professional manner
- Excellent grooming standards
- Good computer knowledge
- Sales Experience. Motivated by exceeding sales targets.
Personality profile:
- Smartly presented at all time with an upbeat personality
- Highly responsible and reliable
- Ability to work well under pressure
- Ability to work cohesively as part of a team and loves being with people
- Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues
- Tact, discretion and respect for confidentiality
Benefits
- Competitive Remuneration Package
- Accommodation on privately owned staff houses with WIFI, Laundry
- One Meal daily in staff restaurant plus 1 Snack during shift
- Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
- Transportation services provided to and from staff residences and workplaces.
- Continuous professional development
- Ongoing training opportunities to enhance both soft and hard skills!
- Encouraging leadership and a friendly workplace atmosphere
- A working environment where you feel valued and appreciated
- Employee Recognition Programs
- Company team events and volunteering actions
- Uniform
- Discounts and Family Rates in group properties in Santorini
Qualifications And Requirements
Associate
Requirements & qualifications
Associate
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