Sr. Operations Manager, MKC6

Full Job Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our MKC6 building in Kansas City, KS, you'll be at the helm of a high-performing robotics fulfillment center that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You'll Do Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound). Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders. Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals. Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day. Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure support and resources for projects and initiatives in your area, as well as providing needed support and resources for other staff initiatives. Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the functional area. Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role Lift and move totes up to 49 pounds each Regular bending, lifting, stretching and reaching both below the waist and above the head Walking in the FC and around area with great frequency; facilities are over a quarter mile in length Continual standing and/or walking an average of 5 miles daily Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Fun Facts About This Location MKC6 is an Amazon Robotics (AR) Sortable Fulfillment Center located at 6925 Riverview Avenue in Kansas City, Kansas, where associates work alongside robots to pick, pack, and ship items smaller than a conventional microwave to millions of customers every day Situated in Wyandotte County along the Missouri River, MKC6 is strategically positioned in the heart of America — Kansas City is one of the nation's largest rail and trucking hubs, making it a powerhouse for logistics and distribution MKC6 offers free public fulfillment center tours where visitors can see Amazon Robotics in action and learn how items go from warehouse shelves to customers' doorsteps Amazon recently launched Prime Air drone delivery in the Kansas City metro one of the first markets in the country to see packages arrive from the sky, with items 5 pounds and under delivered by drone within a 7.5-mile radius during daylight hours Kansas City is the undisputed "Barbecue Capital of the World" the metro area has more than 100 BBQ restaurants and hosts the American Royal World Series of Barbecue, the largest barbecue competition in the world. KC BBQ traces back to Henry Perry, who started serving slow-cooked ribs for 25 cents a slab in 1908 Kansas City has more fountains than any city in the world except Rome — with more than 200 fountains throughout the metro, earning it the nickname the "City of Fountains" Known as the "Paris of the Plains," Kansas City was a "wide open" town during Prohibition, and 12th Street became world-renowned for its jazz clubs, the 18th & Vine Historic District produced legends like Charlie Parker and Count Basie, and the American Jazz Museum still celebrates that legacy today The Kansas City Chiefs are three-time Super Bowl champions and are currently the only undefeated team in the AFC this season. The Kansas City Royals (MLB) won the World Series in 2015, and Sporting Kansas City (MLS) has won two MLS Cups KCK combines deep historical roots with a thriving multicultural identity, featuring historic riverfront sites, distinctive ethnic neighborhoods, the Kansas Speedway, and a growing food and craft-beverage scene Outdoor enthusiasts enjoy proximity to the Flint Hills, one of the last remaining tallgrass prairies on Earth, as well as Wyandotte County Lake Park, Shawnee Mission Park, and the Kaw Point river confluence where Lewis and Clark camped in 1804

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, KS, Kansas City - 135,000.00 - 182,700.00 USD annually

Bachelor's degree or equivalent, or 2+ years of equivalent experience Work flexible hours as business demands, including overnight, weekends and holidays 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment Prior experience with performance metrics, process improvement and Lean techniques Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination