Sr. Program Manager, HL B2B

Full Job Description

In the "Hardlines B2B & Category Expansion" division at Amazon Japan, this role owns the end-to-end MRO (Maintenance, Repair, and Operation) initiative — one of the highest-priority growth segments within Amazon Business Japan. As the MRO Initiative Owner, you will hold direct accountability for MRO GMS growth, define the short-to-long-term strategic roadmap, and execute against ambitious targets by influencing and aligning cross-functional stakeholders through shared goals.

MRO is a large and rapidly growing segment serving manufacturing, construction, engineering, automotive, and other industries. The addressable universe spans millions of SKUs across consumables (PPE, tapes, cleaning supplies), industrial equipment and parts (compressors, pumps, valves), plant maintenance supplies (gaskets, lubricants, repair tools), and construction products (light bulbs, breakers, HVAC filters). This role requires a leader who can operate at both the strategic and tactical level — setting the vision for best-in-class Selection, Pricing, Availability, and Customer Experience (CX) while driving day-to-day execution with urgency.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Reference: What is MRO? https://business.amazon.co.jp/en/discover-more/blog/mro

Key job responsibilities A) MRO Growth Ownership & Strategic Planning Own the MRO business targets and develop the short-term, mid-term, and long-term strategic roadmap with clear milestones and measurable goals. Build the annual operating plan, establish review mechanisms, and drive accountability for results through data-driven decision making.

B) Cross-Functional Influence & Execution through Shared Goals Influence and align multiple stakeholders — including category, sales, marketing, operations, pricing, and product teams — through shared goals and joint business plans. Drive execution across organizations without direct authority, negotiate priorities, resolve trade-offs, and ensure MRO targets are achieved.

C) Delivering Best-in-Class Customer Experience across Selection, Pricing, Availability & CX Define and execute the strategy to achieve competitive leadership across the four pillars of B2B procurement excellence: comprehensive product selection, competitive pricing, reliable availability, and a differentiated customer experience tailored to professional buyers' mission-oriented purchasing needs.

D) Global Stakeholder Collaboration & Influence Serve as the primary Japan representative for worldwide MRO initiatives. Engage with US and EU counterparts to align roadmaps, share best practices, and influence global product and technology prioritization to reflect Japan market requirements.

E) Go-to-Market Partnership & Customer Engagement Partner with sales and marketing teams to develop and execute MRO-specific go-to-market strategies. Leverage customer insights and competitive intelligence to continuously refine the value proposition and identify new growth opportunities.

A day in the life 【What's a day in the Amazon office like? 】 https://www.youtube.com/watch?v=0wIlMX1yUKU 【Employee Benefits】 https://www.amazon.co.jp/b?node=22292420051

About the team Amazon is striving to be Earth’s Best Employer. Want to learn about Amazon's employee diversity and inclusion efforts? https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022

Amazon ハードライン事業本部では、出産、育児、介護など、様々なライフステージイベントなどに合わせ、社員が自由な勤務体系を選択できる環境が整備されており、多くの社員がこうした制度を活用しながら活躍しています。

・フレックスタイム制度： Amazonでは社員ひとりひとりの業務量やライフスタイルに合わせて、メリハリのある働き方を推進します。フレックスタイム制もそのひとつです。 効率的な時間の使い方やワークライフバランスの実現のために多くの社員が利用しています。

・ワークフロムホ－ム制度： Amazonでは仕事と育児・介護・看護などプライベートの両立、集中できる環境の確保などを通じたメリハリある働き方の促進を目的として、一定の範囲内でワークフロムホーム（自宅等での就業）が認められています。

・産休・育休、時短勤務制度、ファミリーボーナス： 産休・育休の取得は勿論のこと、出産後の育児短時間勤務などを活用した自由な勤務体系が選択できます。 また、Amazonでは新しい家族を迎える社員が安心して子育てができ、育児休業から職場への復帰がより円滑にできるよう、育児支援プログラムとして『ファミリーボーナス』『慣らし勤務プログラム』を導入しています。 このプログラムの導入により女性だけではなく、男性の育児参加を促進し安心して働ける環境を提供しています。

・介護休業、介護短時間勤務： 要介護状態にある家族を介護する社員は介護休業や、介護短時間勤務などの制度を活用することができます。

Basic Qualifications

• 6+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
• Both Japanese and English language at business level or above (speaking, writing, reading)

Preferred Qualifications

• 3+ years of driving process improvements experience
• Master's degree, or MBA

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6+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Both Japanese and English language at business level or above (speaking, writing, reading)