Sr. Technical Product Manager, Trust CX Innovations

Full Job Description

Amazon's devices are moving from responding to what customers say to perceiving the world around them. Echo, Fire TV, Ring, and the next generation of ambient devices increasingly see, hear, and remember so they can be genuinely helpful. That capability only earns a place in the home if customers trust how it handles what it perceives.

We are looking for a Senior Technical Product Manager to own the product vision and roadmap for Ambient Trust. You will define how always-on perceiving devices respect the physical space and the people in it, and you will turn that into shipped customer experiences, from today's early real-time visual features to a broad ambient transparency and control surface across the device fleet. You will work across product, engineering, science, design, hardware, legal, and privacy to make trust a reason customers choose our devices.

Key job responsibilities

• Own the multi-year product vision, strategy, and roadmap for Ambient Trust across perceiving surfaces (including voice, vision, and ambient sensing).
• Define the customer experience for ambient transparency and control
• Advance real-time visual understanding experiences from early release toward dependable activation, accuracy, broader device coverage, and proactive, opt-in capabilities.
• Write the narratives and requirements that align leadership and partner teams, and represent Ambient Trust in cross-organization reviews with Product, Hardware, Engineering, Legal, Responsible AI, and Privacy.
• Define the metrics that prove ambient experiences are both trusted and useful, and use them to prioritize.

A day in the life

No two days look the same in this role. You will move between setting long-term product direction and making the concrete calls that keep experiences moving, partnering closely with engineering, science, design, and other teams to turn a hard trust problem into something customers actually feel. You will spend time listening to customers and translating what you learn into priorities, aligning leaders and partner teams behind a clear plan, and making the judgment calls that balance capability, usefulness, and trust. The common thread is that you are the person making sure that as our devices become more capable, customers feel more in control, not less.

About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.

Our Mission: To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.

Basic Qualifications

• Bachelor's degree
• 5+ years of end to end product delivery experience
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
• Experience owning/driving roadmap strategy and definition
• Experience in regulatory frameworks and policy analysis methodologies
• Experience delivering large, cross-functional, customer facing products
• Experience with explainable machine learning and artificial intelligence methodologies and tools
• Experience analyzing data to make business decisions

Preferred Qualifications

• Master's degree in Computer Science, Computer Engineering, or related fields
• Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation
• Deep understanding of privacy technologies (differential privacy, federated learning, etc.)
• Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)
• Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements
• Experience with large-scale distributed systems and their privacy/accessibility implications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually

Bachelor's degree 5+ years of end to end product delivery experience Experience contributing to engineering discussions around technology decisions and strategy related to a product Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Experience owning/driving roadmap strategy and definition Experience in regulatory frameworks and policy analysis methodologies Experience delivering large, cross-functional, customer facing products Experience with explainable machine learning and artificial intelligence methodologies and tools Experience analyzing data to make business decisions