Strategic Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager based in the United States. Join a leading organization dedicated to connecting state and local government and education communities with innovative technology solutions through data, media, research, and industry events. As a Strategic Account Manager, you will manage and expand an assigned portfolio of customer accounts, strengthening partnerships while driving revenue growth through tailored products and services. You will serve as a trusted advisor to clients, understanding their business objectives and recommending solutions that deliver measurable value. From renewals and upselling to developing new business opportunities, you will oversee the full sales cycle and ensure an exceptional customer experience. Working collaboratively with internal teams, you will coordinate proposals, manage client needs, and align commercial strategies with customer goals. This full-time, remote opportunity is ideal for a motivated sales professional who thrives in a target-driven environment and enjoys building lasting relationships across the public-sector technology landscape.

Strategic Account Management: Manage and develop an assigned portfolio of existing customers, maintaining strong relationships, securing contract renewals, and identifying opportunities to increase account value through additional products and services. Revenue Growth and Sales Performance: Consistently achieve individual revenue targets and production quotas by expanding existing accounts, developing new opportunities, and promoting relevant solutions across the customer portfolio. Customer Consultation and Needs Assessment: Build a thorough understanding of customer objectives and challenges, provide informed recommendations, and position appropriate products and services to support client success while maintaining business profitability. Product and Market Expertise: Develop and maintain in-depth knowledge of the organization's brands, products, and services, including event sponsorships, custom publications, advertising, digital media, research, and other specialized offerings. Full-Cycle Sales Management: Oversee the sales process from initial prospect engagement and opportunity qualification through proposals, contract development, onboarding, delivery, and ongoing account support. Business Development and Prospecting: Identify potential customers, research new business opportunities, and implement targeted outreach strategies to expand the client base and develop long-term commercial partnerships. Proposal Development and Presentations: Prepare tailored sales proposals and contracts, responding to client requests within established timelines, including delivering proposals within 48 hours of a request or client appointment. Present solutions professionally in person, virtually, and through written materials. Lead Management and Follow-Up: Respond to assigned leads within 24 business hours, qualify prospects, educate potential customers on available solutions, and maintain consistent communication throughout the sales cycle. Customer Onboarding and Retention: Guide new customers through onboarding, ensure they are enrolled in suitable programs, and provide ongoing support to strengthen engagement, satisfaction, and long-term retention. Cross-Functional Collaboration: Coordinate with sales administration and other internal departments to address customer needs, resolve issues, facilitate service delivery, and ensure a seamless client experience. CRM and Sales Reporting: Maintain accurate Salesforce records in partnership with sales administration and track key sales activities, including developed opportunities, pitches, outreach campaigns, and revenue performance. Industry Engagement and Networking: Stay informed about trends affecting state and local government and education markets, participate in relevant industry events, and build relationships that generate new business opportunities. Travel is expected approximately six to eight times per year. Professional Development and Representation: Continuously improve product knowledge, sales capabilities, and market expertise while representing the organization professionally in all client interactions. Requirements Sales Experience: At least two years of professional sales experience, preferably in account management, consultative selling, business development, or a related revenue-generating role. Proven Sales Performance: A demonstrated ability to meet or exceed sales targets, maintain consistent production, and develop opportunities that contribute to revenue growth. Communication and Negotiation: Excellent written and verbal communication skills, with the ability to negotiate effectively, build credibility, explain complex offerings, and develop tailored proposals. Relationship Management: Strong interpersonal and customer service skills, with the ability to establish lasting partnerships, understand client needs, manage expectations, and balance customer satisfaction with commercial objectives. Consultative Selling: Ability to identify customer challenges, qualify opportunities, recommend appropriate solutions, and communicate the business value of products and services. Presentation Skills: Confidence presenting to individual clients and larger groups through in-person meetings, virtual presentations, and professional written materials. Organization and Time Management: Strong planning, prioritization, and follow-through skills, with the ability to manage multiple accounts, sales activities, deadlines, and competing priorities in a fast-paced environment. Adaptability and Resilience: Ability to perform under sales pressure, work toward quotas, adapt to changing priorities, and maintain motivation and productivity in a dynamic environment. Technical Proficiency: Proficiency with Microsoft Word, Excel, PowerPoint, and ChatGPT. Experience with Salesforce is an advantage. Industry Knowledge: Experience selling advertising, event sponsorships, research, customized media, digital products, or online services is preferred. Familiarity with state and local government, education, or public-sector customers is an additional advantage. Team Collaboration: Ability to work effectively with sales administration and cross-functional colleagues to coordinate proposals, manage customer requests, and deliver high-quality service. Remote Work Readiness: Experience working in a remote organization is preferred. Candidates must maintain a professional work environment with reliable internet access. Location and Work Authorization: Must reside in the United States and be legally authorized to work in the country. Travel Availability: Willingness to travel approximately six to eight times per year for client meetings, industry events, networking, and partnership development. Benefits Competitive Hourly Pay: Compensation ranging from $33.65 to $38.46 per hour , depending on qualifications and relevant experience. Commission Opportunities: Additional commission-based earnings that reward sales performance, account expansion, and achievement of revenue targets. Full-Time Employment: A full-time opportunity offering consistent engagement and the ability to build a long-term customer portfolio. Remote Work Flexibility: Work remotely from within the United States, provided you have reliable internet access and a suitable home-working environment. Professional Development: Opportunities to expand sales expertise, strengthen consultative selling skills, and deepen knowledge of public-sector technology markets. Industry Exposure: Engagement with state and local government and education communities through customer relationships, research, advertising, and industry events. Business Development Opportunities: The ability to build strategic partnerships, expand existing accounts, and develop new customer relationships across a diverse product portfolio. Collaborative Work Environment: Opportunities to work with cross-functional teams in a fast-paced, sales-focused organization. Performance-Based Earning Potential: The opportunity to increase total compensation by consistently meeting and exceeding sales goals.