Strategy & Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategy & Operations Manager based in the United States. The Strategy & Operations Manager will drive business growth by improving operational efficiency, optimizing products, and leading strategic initiatives across a fast-growing consumer financial services environment. This role combines strategic thinking, hands-on execution, data analysis, and product management to turn complex business challenges into measurable results. You will identify growth opportunities, streamline workflows, and translate business objectives into actionable requirements and project plans. Working closely with Product, Engineering, Risk, Compliance, Finance, and Marketing, you will ensure initiatives are delivered effectively and aligned with business priorities. The position offers the opportunity to influence product development, improve customer experiences, and build scalable operational processes. This is an excellent opportunity for a proactive, analytical professional who thrives in a dynamic environment and enjoys taking ownership from initial discovery through implementation and optimization.

The Strategy & Operations Manager will lead cross-functional initiatives that improve business performance, strengthen operational processes, and support sustainable growth. The role requires ownership of projects throughout their lifecycle, from identifying opportunities and defining requirements to implementation and ongoing performance evaluation. Identify new business opportunities, optimize existing products, and evaluate performance to uncover opportunities for growth and operational improvement. Translate business objectives into structured project plans, product requirements, user stories, acceptance criteria, and measurable success metrics. Evaluate existing business processes, products, and operational workflows to identify inefficiencies, bottlenecks, and opportunities for improvement. Lead cross-functional initiatives from problem identification and requirements gathering through prioritization, development, testing, launch, and post-launch evaluation. Collaborate with business stakeholders, Product, and Engineering to define requirements, align priorities, resolve dependencies, and ensure solutions meet business needs. Analyze business data and performance insights to develop recommendations, build business cases, and prioritize high-impact initiatives. Manage project timelines, deliverables, dependencies, and stakeholder communications to ensure initiatives remain on track and achieve intended outcomes. Design and implement scalable operational processes that improve efficiency, customer experience, and overall business performance. Monitor the performance of implemented solutions, measure results against established success metrics, and identify opportunities for continued optimization. Partner with Risk, Compliance, Finance, Marketing, and other teams to ensure initiatives meet business objectives and operational requirements. Bring structure to ambiguous problems, facilitate cross-functional decision-making, and drive initiatives through execution. Identify opportunities for process automation and workflow optimization to support operational scalability. Requirements: The ideal candidate is a data-driven and hands-on professional with strong product management capabilities, proven project leadership experience, and the ability to navigate complex business challenges. They should be comfortable working independently, managing competing priorities, and collaborating across technical and business functions. At least 6 years of experience in strategy, operations, product management, business analysis, management consulting, or a high-growth fintech or startup environment. Demonstrated experience managing cross-functional projects and driving initiatives from concept through execution. Strong product management skills, including requirements gathering, writing user stories, defining acceptance criteria, prioritizing work, and coordinating with technical teams. Excellent analytical and problem-solving skills, with the ability to translate ambiguous business challenges into structured plans and actionable recommendations. Experience using data to evaluate business performance, identify improvement opportunities, develop business cases, and measure initiative outcomes. Strong communication, stakeholder management, and project management skills. Ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment. Strong organizational skills and attention to detail, with the ability to manage timelines, dependencies, and competing business needs. A collaborative mindset and the ability to build effective working relationships across Product, Engineering, Risk, Compliance, Finance, and Marketing. Previous experience in fintech, payments, lending, or financial services is highly preferred. Experience with SQL, business intelligence tools, process automation, or workflow optimization is an advantage. Benefits: Flexible paid time off: Flexibility to manage personal time and maintain work-life balance. Healthcare coverage: Medical, dental, and vision insurance plans. Retirement savings: 401(k) plan with employer matching contributions. Paid family leave: Support for employees and their families during important life events. Wellness support: Annual wellness subsidy. Remote work support: Annual work-from-home subsidy. Employee referral program: Opportunities to participate in the employee referral program. Remote-first culture: Flexible remote working environment, with access to a convenient downtown office. Career development: Opportunities to contribute to strategic initiatives, collaborate across departments, and influence business growth.