Strategy & Operations Senior Manager, Continuous Improvement

Full Job Description

Reimagine end-to-end workflows: redesign critical business processes that span organizational boundaries to deliver step-function improvements, utilizing the core tools and methodologies of continuous improvement. Operationalize strategy into execution: facilitate teams in the definition of improvement goals, leveraging relevant benchmarks to set a high bar, and support implementation of improvements to achieve targeted outcomes. Identify and embed AI applications: surface high-value opportunities for AI/automation in target workflows, validate feasibility and impact, and partner with teams to implement AI-enabled improvements that increase speed, quality, and performance. Build cross-org alignment: facilitate outcome-driven Kaizen events with senior leaders and teams to align priorities, surface tradeoffs, and drive clear decisions and results. Manage stakeholder engagement rhythms and partnerships by resolving challenges and driving sustainment of improvements. Drive outcomes through insights: analyze performance data and translate insights into clear, actionable recommendations that enable teams to adopt reimagined workflows. Use data to identify opportunities, communicate results, and partner with teams to implement improvements. Lead change management: apply your business acumen to guide teams through the end-to-end implementation of complex, cross-functional process improvements, ensuring maintenance of clear and complete documentation. Embody our Culture and Values Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field 3+ years experience in Near Term Strategy (1-2 years out), Management Consulting, or Finance Master's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR Bachelor's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) OR equivalent experience Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. Experience leading commercial transformation efforts across sales, planning, revenue operations, or go-to-market functions. Experience driving continuous improvement through process optimization, workflow streamlining, and cross-functional change initiatives.