Studio Operations and Communications Associate

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

Studio Communications Manage day-to-day Yoobic administration and execution, including communications and tasking. Build, schedule and maintain missions and training courses. Monitor completion and follow up on outstanding studio tasking. Support operational communications and ensure studio-facing materials are accurate and delivered on schedule. Studio Operations Support Monitor studio compliance with established operational processes and identify recurring operational issues. Maintain SOPs, FAQs, job aids and other operational resources, ensuring documentation is current and appropriately versioned. Support continuous improvement by gathering and surfacing studio feedback and operational insights. Assist with studio implementation of VM updates including coordination, communication, execution and follow up. Travel to studios as needed to support VM execution, project launches and other operational initiatives. Project & Workflow Management Maintain Asana projects, tasks, trackers, deadlines and dependencies. Track deliverables on operational projects and follow up with stakeholders to keep work moving forward. Support coordination of operational initiatives and escalate risks, delays or recurring issues to the Director of Retail Operations. And other duties as assigned.

2–4 years of experience in retail operations, field operations, project coordination, business operations or a related field. Experience supporting multi-location retail or service environments preferred. Strong organizational and project-management skills with exceptional attention to detail. Comfortable managing multiple projects and deadlines simultaneously. Strong written and verbal communication skills. Proficiency with Google Workspace and project-management tools. Experience with Asana, Yoobic or similar workflow/communication platforms preferred. Comfortable working with spreadsheets, operational data and reporting. Ability to identify issues, prioritize work and escalate appropriately. Ability to work independently while partnering closely with cross-functional teams.

Medical/Dental/Vision Health Plans Long-term Disability Life Insurance 401k and Roth IRA Plans Paid Parental Leave Open PTO policy Employee discounts on our amazing products!

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