Overview
Wave is hiring a Support Group Lead in Ouagadougou to manage a team of customer-support representatives and improve service performance.
Full job description
The role runs day-to-day support-team operations, escalates issues, implements support processes, monitors performance, conducts evaluations and one-to-ones, and reports to support leadership.
Requirements & qualifications
Requires fluency in French and Mooré, intermediate English, 2+ years as a Customer Service Manager or equivalent, 1+ year as a Customer Service Representative, and a bachelor's degree. Burkina Faso work authorization is required.
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Verification notes
Verified on Wave's employer-controlled careers page and current open-roles listing.
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