Overview
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable company policies when dealing with customer interactions Facilitate flow of information between Amazon Freight and our external custo
Full job description
Full Job Description
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills, process improvement initiatives and customer escalations.
Key job responsibilities
- Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
- Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
- Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
- Be aware of and adhere to applicable company policies when dealing with customer interactions
- Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
- Maintain knowledge of resources and operational procedures
- Collaborate with team members to strive for continuous improvement
- Work independently on projects or tasks to identify and resolve issues
A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.
Basic Qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- 1+ years of customer service or back-office roles in corporate environments experience
- Speak, write, and read fluently in English
- Speak, write, and read fluently in German
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
- Bachelor's degree
Preferred Qualifications
- Experience in a logistics/operations environment
- Experience in data analysis and reporting
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Requirements & qualifications
1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience 1+ years of customer service or back-office roles in corporate environments experience Speak, write, and read fluently in English Speak, write, and read fluently in German Work 40 hours/week, and overtime as required Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.) Bachelor's degree
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