Team Lead, Operations - Middle Mile

Full Job Description

Amazon is seeking a motivated, customer-obsessed Team Lead to join our Middle Mile Sort Center operations. As a Team Lead, you are the frontline leader responsible for managing a team of 30–80+ associates during your assigned shift. You will own the safe, efficient, and high-quality execution of sortation operations — from inbound dock management through sortation to outbound dispatch — while developing your team and driving continuous improvement.

This is a hands-on, floor-based leadership role. You will spend the majority of your shift on the operations floor, directly engaging with associates, monitoring performance, resolving issues in real time, and ensuring adherence to Standard Operating Procedures (SOPs). Key Responsibilities.

1. Pre-Shift Planning — Review staffing, attend leadership meeting, complete area readiness checks, and review plan for volume/CPT/bagging plan.

2. Start of Shift — Deliver SOS brief, verify headcount and FCLM/CALM logins within 7 min, ensure associates scanning within 5 min.

3. Shift Operations — Drive TPH across IB/Sort/OB, manage CPT priorities, track quality (FL, RL - NC/NNC, BM, MD and VPM DPMO, scan compliance), monitor TOT hourly, manage labor movements, and handle exceptions.

4. Safety — Conduct audits, enforce PPE/ergonomic standards, drive RIR/LTIR improvement, lead incident response and yard safety.

5. People Leadership — Floor engagement, real-time coaching and feedback to the AA

6. End of Shift & CI — Verify volume handoff, complete area readiness/5S, document shift handover, participate in Kaizens, and drive defect reduction.

Preferred Qualification:

1. Basic proficiency in Microsoft Office (Excel, Word, Outlook)
2. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
3. Speak, write, and read fluently in English
4. Willingness to work flexible, rotational shifts including nights, weekends, and peak/holiday seasons
5. Bachelor's degree

Basic Qualifications

• Bachelor's degree
• Experience in customer-facing environment, warehousing, logistics or manufacturing

Preferred Qualifications

• Speak, write, and read fluently in English
• 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree Experience in customer-facing environment, warehousing, logistics or manufacturing