Technical Account Manager, AWS Enterprise Support

Full Job Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Technical Account Manager (TAM) at Amazon Web Services (AWS), you will serve as a trusted technical advisor for one or more AWS customers, guiding them through every stage of their cloud adoption journey. Your work will directly influence service and feature adoption, helping customers reach higher levels of cloud maturity.

You will build close relationships across all levels of your customers' organizations, understanding their business and operational needs while providing strategic technical guidance. From reviewing architectures and recommending best practices to proactively identifying risks and optimizing environments, you will ensure your customers get the greatest value from AWS. You will craft and execute strategies with stakeholders to drive adoption, support project and launch planning, and resolve operational challenges.

Key job responsibilities

• Provide proactive technical guidance and advocacy for customers, reviewing cloud architectures and recommending solutions that improve security, performance, resiliency, and cost effectiveness
• Design and recommend operational processes that meet customer recovery, scalability, and availability targets while identifying and mitigating risks across their AWS environments
• Collaborate with internal AWS teams including Solutions Architects, Professional Services Consultants, and Sales Account Managers to deliver a coordinated support experience
• Drive technical discussions around incidents, architectural trade-offs, and risk management with stakeholders ranging from engineering teams to senior executives
• Review customer implementations for known limitations, proactively surface improvement opportunities, and help integrate cloud best practices into their internal processes

A day in the life Your primary focus is proactive: you spend your time reviewing customer architectures, identifying potential risks before they become issues, and preparing recommendations that keep environments operationally healthy. You will regularly connect with your customers' engineering and leadership teams, running planned enablement events such as product launches or infrastructure migrations. Between customer engagements, you collaborate with AWS service teams to advocate for feature improvements and share insights that benefit the broader customer community.

About the team Amazon values inclusive experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Here at AWS, our employee-led affinity groups support a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to keep embracing our uniqueness. You'll find knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a well-rounded professional.

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Experience in internal enterprise or external customer-facing environment as a technical lead

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Bachelor's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment Experience in technical engineering Experience in internal enterprise or external customer-facing environment as a technical lead