Technical Architect II

Industry leader? Well, how about an industry creator?!

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

Be a trusted technical leader for your customers—know your domain, drive momentum, remove roadblocks, and ensure no one feels unsupported. Deploy and integrate our SaaS product into customer environments: Connect with identity providers Configure browser extensions Ensure smooth end-to-end workflows Take full ownership of your work, communicate clearly, and flag risks or blockers early. Provide technical guidance and hands-on support throughout the deployment lifecycle, including: Troubleshoot deployment issues Work directly with customers on configuring API integrations with the WalkMe platform Browser/OS compatibility and performance Collaborate cross-functionally with product, engineering, and support. Bridge gaps, facilitate conversations, and calibrate with other teams to drive alignment. Write and maintain technical documentation (installation guides, configuration guides, troubleshooting materials). Help customers understand how the platform works technically—including infrastructure, privacy, and security. Build relationships grounded in trust and empathy. Know your customers and advocate for them internally. ** Native or bilingual proficiency in German, alongside excellent written and verbal communication skills in English - a must!

Technical Skills Experience with web technologies: JavaScript, HTML, CSS Knowledge of Chromium-based extension APIs and permissions Hands-on experience with software deployment (Windows, MacOS, VDI) Understanding of mass deployment tools and policies Experience with identity management protocols (OAuth, OIDC, SSO, MFA) API integration experience and SaaS platform understanding Working knowledge of tools like JIRA and internal knowledge bases Soft Skills Skilled communicator adept at setting expectations, sharing proactive updates, and listening with empathy; able to tailor messaging effectively for different audiences, including C-level, technical, and business groups. Ability to navigate ambiguity and adapt when clear processes don’t exist Capable of translating customer needs into technical requirements Driven and fast-moving—you follow through quickly and don’t let blockers slow you down Collaborative, cross-functional mindset—we’re one team, and we support each other Education Bachelor’s degree in Computer Science, Engineering, or a related field