Technical Delivery Manager - Integrations

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why is this role important at Field Nation? We are seeking a highly skilled and technically oriented Technical Delivery Manager to join our Professional Services team. In this role, you will serve as the technical lead for onboarding new enterprise clients and managing complex integration projects for existing customers. Acting as the primary technical advisor and strategist, you will design robust, scalable solutions that align with our clients' business goals while ensuring seamless deployment and integration of Field Nation. This role is pivotal in bridging the gap between our customers’ complex business needs and our technical capabilities. You will collaborate cross-functionally with clients, product, operations, and support teams to ensure successful outcomes. The ideal candidate is a master communicator—equally comfortable whiteboarding system architecture with engineers and presenting solution value to executive stakeholders. Your primary mission is to build unwavering trust with our clients by understanding their unique challenges and architecting integrations that are not only technically sound but also drive tangible business outcomes.

Consultative Solution Design: Lead discovery sessions and technical workshops with enterprise customers to deeply understand their business processes, workflows, and technical environments. Translate business needs into secure, scalable, and maintainable integration solutions across systems such as ERPs, CRMs, HCMs, and proprietary platforms. Integration Architecture & Implementation: Architect end-to-end integration solutions, including API design, data mapping, error handling, and system configuration. Develop detailed technical specifications and implementation plans that guide successful deployment, onboarding, and long-term scalability. Project Execution & Oversight: Own the technical track of onboarding and large-scale customer projects, including migrations, custom configurations, and 3rd-party system integrations (e.g., CRM, ERP, OCPI roaming hubs). Ensure solutions meet performance, compliance, and extensibility requirements. Technical Leadership & Advisory: Serve as the primary technical liaison throughout the customer lifecycle, from pre-sales discovery to post-deployment support. Evaluate integration requests for feasibility, recommend strategic solutions, and clearly articulate technical considerations to both technical and non-technical stakeholders. Collaboration & Communication: Act as the bridge between client stakeholders (IT, business SMEs, project managers) and internal teams (engineering, product, support), ensuring alignment and effective communication throughout the project lifecycle. Problem Solving & Issue Resolution: Proactively address technical challenges and ambiguous requirements with creative, effective solutions. Lead issue escalation and collaborate with R&D and support teams to resolve problems quickly and thoroughly. Documentation & Knowledge Sharing: Create and maintain architecture diagrams, integration guides, and technical documentation for both internal and external use. Contribute to internal best practices and mentor team members through knowledge sharing and reusable solution patterns. Customer Relationship Management: Build trust-based, long-term relationships with clients by consistently delivering value, demonstrating technical expertise, and acting as a reliable and consultative partner.

Required: Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. Proven, hands-on experience designing and implementing complex system integrations for large enterprise customers. 5+ years of experience in a customer-facing technical role (e.g., Technical Delivery Manager, Solutions Architect, Technical Account Manager). Deep understanding of integration patterns, principles, and technologies, including: APIs (REST, SOAP, GraphQL) and web services. Authentication and Authorization standards such as OAuth 2.0, SAML, and OpenID Connect. Data formats like JSON and XML. Event-driven architecture, webhooks, and messaging queues (e.g., RabbitMQ, Kafka). Proficiency with APIs, migration processes, and technical troubleshooting. Excellent communication and presentation skills, capable of translating complex technical topics to non-technical stakeholders. Highly organized, collaborative, and solution oriented mindset with a strong sense of ownership with a demonstrated ability to lead technical projects, manage stakeholder expectations and build consensus. Hands-on experience in technical project delivery for enterprise clients, including project planning and coordination. Preferred: Experience in IPaaS platforms (e.g. MuleSoft, Boomi, Workato, Jitterbit). Strong background in SaaS architecture, system integration, and cloud platforms (e.g., Azure, AWS). Experience integrating with common enterprise systems such as Salesforce, SAP, Oracle, NetSuite, or Workday. Ability to read and understand code in one or more programming languages. Fluent in English; additional languages are a plus.

Unlimited paid time off Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off! Individualized growth + development plans Strong values around work/life balance Community involvement opportunities Competitive benefits: medical, dental, vision, paid parental leave + 401K Exposure to cutting-edge technologies to solve meaningful problems