Technical Specialist - Tier 1 (Media Management)

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.   What to know: Commvault does  not  conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com     About Commvault   Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.  Technical Specialist Associate (Media Management) The Opportunity: The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability, and this role has no ceiling, you will be responsible for an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a distributed team that has led the industry in satisfaction seven years in a row. We offer innovative training, exciting colleagues, and the opportunity to grow with us. Our team is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, NetApp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site. What you'll do: Troubleshoot and resolve critical support Troubleshoot customer issues using remote desktop Optimally interact through phone and email with customers as you address their Dedication to the success and satisfaction of our customers Recreation of problems in house Root Cause Analysis and / or provision of examples of software bug Working independently and as a team to come up with the best solutions to a customer Providing outstanding phone-based support for a variety of sophisticated, time critical Using and sharing your knowledge of a wide range of technologies Working remotely on enterprise level customers and dark sites Having the opportunity to build labs and Ability to be involved in product BETA Contributing to our Solutions Engine and online forums Be available to work in 24/7 Who you are: At least 2+ years of technical/customer support experience Detailed knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analyzing network packets, windows firewall, VSS). Solid understanding of SAN & Networking and troubleshooting connectivity, name resolution and performance-based issues with OS and/or hardware. Microsoft clustering technologies and TCP/IP and DNS Understanding backup theory and Backup and data management fundamentals Previous experience with backup software such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM is a plus. Linux Skills - desirable Previous experience fixing / addressing enterprise Strong customer relations Strong multi-tasking and prioritization Strong written and verbal communication Excellent Prior Security and Saas experience strongly You’ll love working here because: Continuous professional development, product training, and career pathing Annual health check-ups, Car lease Program, and Tuition Reimbursement Personal accident cover and Term life cover Ready to #makeyourmark at Commvault? Apply now. Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com  For any inquiries not related to an accommodation please reach out to  wwrecruitingteam@commvault.com .   Commvault's Privacy Policy