Telephone Operator (Casual) Nelson

Full Job Description

Telephone Operator Call Centre, Nelson Hospital, CasualBring your administrative experience and customer focused skills to supporting health careFast-paced role for organised individuals who enjoy multitaskingDiverse role where no twodays are the same. Health New Zealand | Te Whatu Ora is firmly grounded in the principlesof Te Tiriti o Waitangi and is committed to building a health system thatserves all New Zealanders.About the RoleAs a Telephone Operator, you will play an important role inproviding a 24/7 communication service for Nelson Hospital. Working in a busycall centre environment, you'll answer incoming calls, provide after-hoursreception support, assist staff and members of the public, and respond toemergency situations as they arise.We have day, evening, and night shifts available.Flexibility to work additional shifts from time to time to assist with coveringstaff leave and illness would be advantageous.This role would suit someone who enjoys variety, thrivesunder pressure, and takes pride in delivering excellent customer service.Please view the position description for further information.About the Team/Service/ LocationOur team of 13 provides a vital 24-hour communicationservice to patients, visitors, and staff across Health New Zealand NelsonMarlborough. No two shifts are the same, making this a diverse and rewardingrole for someone who enjoys variety and problem-solving.For more information on living and working in Nelson click hereAbout youAs a Telephone Operator, you willhave a friendly and approachable manner, excellent communication skills, and astrong customer service focus. You will be highly organised, able to multitaskeffectively, and remain calm under pressure.To be successful inthis role, you will have:Previous administration or customer service experienceStrong interpersonal and communication skillsIntermediate computer skillsThe ability to work independently and as part of a teamPreviousswitchboard experience would be advantageous but is not essential, as fulltraining will be provided to the successful candidate.The successful candidate must be eligible to work in NewZealand or hold a valid NZ visa at the time of applying. Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse M&#257ori,Pacific, disabled, and rainbow communities. How to Apply To apply please click 'apply now.' Allapplications must be submitted through our online careers' portal by 04 October 2026.If you have any questions about the role, please contact Sonja Rae (Recruitment) at sonja.rae@tewhatuora.govt.nz ORKaren Crawshaw (Call Centre Team Leader) at Karen.Crawshaw@TeWhatuOra.govt.nz.Job ref: R1N26-272We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affectedemployees will be given preference and priority for this position.

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