Travel and Card Operations Program Manager

Full Job Description

Scalable, AI-First Operations Apply an AI-first mentality to Travel and Card operations by identifying opportunities to automate repetitive work, improve decision-making, and simplify employee and operational experiences. Identify practical applications of AI, automation, analytics, and workflow capabilities across travel servicing, payment operations, employee support, reconciliation, compliance, and reporting. Design processes and solutions with scalability in mind, reducing reliance on manual activities and one-off operational support. Use experimentation, data, operational insights, and customer feedback to continuously improve Travel and Card processes. Support the adoption and operationalization of new tools and capabilities that improve program efficiency and employee experience. Build effective partnerships across Procurement, Finance, Controllership, Human Resources, and other corporate functions. Facilitate working sessions and operational reviews to drive decisions, accountability, and follow-through. Support global and regional program changes, ensuring operational requirements, stakeholder needs, and employee experience are considered throughout implementation. Support the design, implementation and ongoing management of corporate card and commercial payment solutions that improve employee experience, operational efficiency, financial controls and scalability. Support the development of scalable payment operating models, processes, controls, and governance. Bachelor's degree or equivalent experience in corporate travel, commercial payments, corporate card programs, Travel & Expense operations, or closely related disciplines. Experience partnering with business stakeholders including Finance, Controllership, Procurement, Human Resources, Budget Managers, or Business Managers. Experience supporting corporate travel, Travel & Expense, payment/card, or commercial payment operations in a complex business environment. Experience with commercial card or B2B payment solutions, such as corporate cards, purchasing cards, virtual cards, lodge/central accounts, centralized travel payment solutions, or related providers/suppliers. Experience managing cross-functional operational programs, partnering with multiple stakeholder groups, and translating business requirements into scalable solutions. Strong analytical, problem-solving, organizational, and communication skills, with experience using data, analytics, Power BI, AI, automation, or workflow technologies to improve operations. Experience with global service delivery, supplier performance management, operational governance, continuous improvement, and managing priorities in a global, matrixed environment.