UX Designer, People Engagement Experience

Full Job Description

The People Engagement Experience (PEX) is the cord across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We’re also customer-obsessed, driving impact across the company by delivering on user-centered and business needs. We support Amazon's mission to become Earth's best employer through making it easier to acquire, train and retain employees.

As a UX Designer of the PEX team, you will be responsible for the design of the end-to-end employee experience. You’ll craft elegant design solutions across a range of personas and platforms at global scale and collaborate closely with product and engineering partners, as well as multiple partner teams within the broader People Experience Technology (PXT) and Amazon Worldwide Operation orgs. As a designer, you’ll own experiences in the Amazon employee mobile app, AtoZ, and the communication, engagement, career, scheduling experience within the app. You will also identify large scope product and long-term design vision to raise the UX bar for this domain.

To succeed in this role, the candidate must be an innovative self-starter in driving operational excellence and a strategic big-picture thinker. The candidate must have proven the ability to succeed in a highly ambiguous, fast-paced environment. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.

Key job responsibilities

• Take the lead on the design of useful, usable, accessible, and desirable products in a team environment.
• Understand customer's needs and mental models through UX research, market analysis, metrics, and feedback.
• Assist in defining business requirements to assist in developing use cases and high-level requirements while raising the bar on design and delighting customers.
• Design the information architecture, workflows, interface, and interaction flow of the service and customer experiences.
• Display a passion for innovating in new solutions that are helpful and delightful for customers.
• Assume ownership for the end-to-end product experiences and features across desktop, mobile and more.
• Manage the user experience design of multiple products.
• Contribute to the vision for the organization and influence product strategic roadmap, as well as to the discovery, strategy and concept design phases of a project.
• Champion user-centered design culture. Drive creative process and collaboration with cross-functional partners to propose new ideas and strategies.

A day in the life The UX Designer will be working with product and engineering stakeholders closely on day-to-day basis. While this designer independently owns multiple products/features at the same time, he/she will also collaborate with other UX designers in the same team on connecting individual features to a holistic experience. UX Researchers and UX Copy Writers will support you in user research and UX content. This designer will share design work regularly with design team peer review, stakeholder review and leadership.

About the team We are a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our team consist of designers, researchers and writers, and is very diverse in terms of educational background, race, skills, and location.

Basic Qualifications

• 4+ years of design experience
• Have an available online portfolio

Preferred Qualifications

• Bachelor's degree or above in design, human-computer interaction (HCI)
• Experience in delivering design solutions for projects of large scope and complexity
• Experience presenting designs and collaborating with all levels of the organization
• Experience creating prototypes or highly detailed wire-frames
• Experience in managing UX Design and rapid prototyping efforts
• Experience hiring and developing strong talent and building a team
• Experience reviewing user research and data to build a strategic and user-friendly design

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually

4+ years of design experience Have an available online portfolio