Veterinary Receptionist

Ark Veterinary Hospital & Urgent Care is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.   Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.   What to Expect   As you join our mission, expect to be supported in your work and home life with:   A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary : $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications. Schedule: This is a full-time position. The hospital is open 7 days a week. Monday – Saturday 8 am – 8 pm, and Sunday 9 am – 8 pm. Rotating weekends and some closing shifts (8 pm), along with some holidays (10 am - 6 pm). Option to work three long shifts and one short shift to reach 40 hours, allowing for three days off each week. Responsibilities   Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS) Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience   Qualifications   Minimum 1 year of experience as a veterinary receptionist is required Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing Proven customer service skills; ability to manage high-volume client relations with composure and accuracy Strong verbal and written communication skills, including active listening and conflict resolution Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients   About Ark Veterinary Hospital and Urgent Care Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets. Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area. We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.