VP, Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Delivery based in the United States. This executive role leads the delivery strategy and operational performance of a large portfolio of complex digital products, platforms, and transformation programs. You will oversee end-to-end delivery across areas including AI, commerce, loyalty, CRM, customer data, analytics, and product engineering. The position combines strategic leadership with hands-on technical judgment, requiring the ability to guide major programs and intervene when delivery needs recovery. You will shape delivery standards, governance, performance metrics, economics, staffing, and risk management across a distributed North America and India delivery model. As a player-coach, you will develop senior delivery leaders, strengthen technical fluency, and foster accountability for client and business outcomes. You will partner closely with clients, executives, sales, engineering, product, resource management, and talent teams to turn demand into successful delivery. The role offers significant influence over delivery operations, technical strategy, organizational growth, and the performance of high-value enterprise programs.

Develop and execute the North American delivery strategy in alignment with business and technology objectives. Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services from planning and estimation through launch and continuous improvement. Establish delivery models, standards, governance practices, and performance expectations across Agile, Scrum, DevOps, Lean, product-led, and hybrid environments. Define technical delivery and governance standards covering architecture feasibility, integrations, data dependencies, environment and release readiness, scalability, security, performance, production supportability, and operational readiness. Integrate AI and intelligent automation across development, testing, deployment, and delivery management to improve speed, quality, and scalability. Establish and monitor delivery KPIs covering speed, predictability, quality, productivity, cost, and business value. Oversee complex programs spanning enterprise platforms, AI enablement, commerce and loyalty, customer data and analytics, point-of-sale and in-store integrations, and multi-site implementations. Lead, develop, and motivate a high-performing delivery organization, including performance management, goal setting, career development, staffing, and conflict resolution. Partner with international delivery leadership to maintain shared standards and a consistent global delivery model. Raise technical fluency across the delivery organization so leaders can effectively participate in solution, estimation, and risk discussions. Serve as the executive escalation point for major accounts and lead recovery plans when programs require intervention. Ensure project estimates are technically grounded and accurately reflect delivery requirements. Partner with client and business development teams to scope, size, and solution new opportunities. Oversee statements of work, change requests, contractual obligations, and delivery risks. Proactively identify execution risks, dependencies, bottlenecks, and capacity constraints before they become escalations. Own delivery economics, including margin performance, forecasting accuracy, utilization, staffing, bench management, and portfolio capacity planning. Own client satisfaction and net revenue retention for delivery-led accounts. Partner with resource management and talent acquisition to translate delivery demand into effective staffing plans. Use project and resource management systems to support data-driven decisions, reporting, and portfolio optimization. Promote information security awareness and ensure delivery practices address data privacy, protection, confidentiality, integrity, and availability requirements. Requirements Bachelor's degree in a relevant field or equivalent professional experience; an advanced degree is a plus. 12+ years of progressive experience in digital delivery, technology, product, or program management. Significant experience leading complex digital products, platforms, transformation initiatives, or enterprise programs. Several years of experience in consulting, agency, or similarly client-facing environments. Demonstrated experience spanning agency or consultancy delivery, product engineering, and enterprise platform implementation. Proven ability to scale delivery organizations and manage large portfolios of concurrent programs. Experience delivering large, complex, multi-million-dollar and multi-year digital programs. Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms such as AWS, Azure, or GCP. Demonstrated experience applying AI, automation, and technology-enabled operational improvements to delivery environments. Familiarity with marketing and experience technology ecosystems, including Adobe Experience Cloud, Salesforce, customer data and analytics platforms, commerce, and loyalty systems. Experience with consumer and retail technology, omnichannel platforms, or point-of-sale systems is a plus. Experience managing distributed and global teams. Deep understanding of digital development processes, technology delivery, and engineering-adjacent risks. Experience with Confluence, JIRA, or comparable software development and collaboration tools. Strong executive communication, stakeholder management, problem-solving, organizational leadership, and consensus-building skills. Ability to understand complex technical challenges and guide teams toward practical solutions. CSM, PMP, SAFe, cloud, or related certifications are a plus. Willingness and ability to travel as required. Benefits Base salary range of $157,000–$227,000 per year , with individual compensation determined by factors including experience, education, training, and organizational needs. Eligibility to participate in a business development commission plan , with details provided during the interview process. Remote work opportunity within the United States. Opportunity to lead large-scale digital, technology, and AI transformation programs. Significant executive-level ownership across delivery strategy, portfolio economics, organizational development, and client outcomes. Collaboration with distributed teams across North America and India. Exposure to diverse enterprise technologies, platforms, industries, and transformation initiatives. Opportunities to shape delivery standards, technical governance, AI adoption, and organizational capabilities. Potential travel opportunities associated with client and business needs.

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