Warehouse Assistant - Provisioning

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A WAREHOUSE ASSISTANT TO JOIN OUR WAREHOUSE TEAM; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] THE ROLE As Warehouse Assistant, you receive and process incoming stock and materials, carry out stock counts, oversee provisioning officers and manage their SLAs, and resolve provisioning issues. The role sits in Warehouse & Logistics within Supply Chain, and the preferred candidate should be based in Asaba, Delta State. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] ABOUT US M-KOPA is a pan-African fintech providing asset financing and credit services across Kenya, Uganda, Nigeria, Ghana and South Africa. We have reached 10 million customers, extended $2B+ in credit, and work with 2,300+ employees and 35,000+ field agents. 86% of our customers are satisfied, and 55% are accessing formal financial services for the first time. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/ba282a12-7335-4f14-b5d0-85744a5ad867/B7.png] This is a on-site role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Warehouse Lead. WHAT YOU'LL DO

• Receive OEM deliveries, verify them against the delivery note, and flag damage or shortages.
• Label and store goods, update bin cards, and maintain FIFO on the floor.
• Work with IT and the App testing team to run flashing tools (Odin/HMD Toolkit) and app installation (Cygwin) on all provisioning systems for device enrolment.
• Support serial verification and keep provisioning desktops updated within the 24-hour firmware SLA.
• Package devices (QSG, casing, screen protector, seal) and complete final QC checks.
• Oversee provisioning officers, manage their SLAs, and resolve provisioning issues.
• Produce daily, weekly and monthly throughput and stock count reports.
• Report to the Warehouse Lead and jointly verify materials with Handlers.
• Hit the standards: a 24-hour firmware update SLA, 300 devices per operator per day, and zero hand-over discrepancy. WHAT YOU'LL NEED
• A Diploma in Store/Warehouse Management or Procurement
• 2 years’ work experience in a similar position
• Hands-on experience with an inventory management system, and working knowledge of Microsoft Office tools
• Strong stock management, problem solving, time management and multitasking skills, along with the conflict management, negotiation and collaboration needed to keep a busy floor working together. The honest part This role is demanding. The SLAs are tight, the daily targets are real, and there is little room for error between a delivery note and a customer’s device. You will be managing people and pressure at the same time. If you take pride in getting the count right every time, you are probably ready for exactly this. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.