Western Europe Digital Cloud Solution Architect Manager

Full Job Description

Develop, coach, manage and evaluate 9 CAIP DCSAs by setting a clear bar for excellence. Manage a high-performing, deeply technical team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences. Are a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships. Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs. Lead team to meet and exceed monthly, quarterly, and annual team targets (ACR, NNR, pipe generation contributions) and accurately manage in CRM the forecast, and assess risk, while ensuring proper CRM hygiene. Identify performance plans in weekly deal and pipeline reviews with management. Drive disciplined forecast management and inspection processes with both DCSA and Sales leadership teams, ensuring clear accountability for committed business and predictable execution against regional targets. Support and enable the team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation. Own the DCSA CAIP rhythm of business across Western Europe and contribute to WE CAIP ROBs and IARs, including regular pipeline and forecast reviews, committed pipeline inspection, territory planning, opportunity acceleration, and executive stakeholder engagement. Partner with STU leadership and partner teams to identify growth opportunities, mitigate execution risks, and drive accountability for Azure business outcomes. Lead strategic account and territory planning with Sales Units, ensuring DCSA investments are aligned to the highest-impact customer opportunities, business priorities, and growth motions. Drive execution excellence through effective prioritisation, operational rigor, and cross-functional collaboration. Experience in technical sales and/or technical architecture, technical consulting, solution design and implementation, cloud solution delivery, customer success OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and experience in technical architecture, technical consulting, solution design and implementation, cloud solution delivery, customer success, and/or technical sales Cross-team lead experience. Demonstrated Cloud + AI Platform (CAIP) expertise (ideally L200+), with the ability to coach technical sellers and solution architects and lead customer transformation discussions. Demonstrated understanding of cloud consumption models, customer adoption motions, and the commercial drivers of Azure growth. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and experience in technical architecture, cloud consulting, solution delivery, customer success, technical sales, or technology leadership. People management experience leading high-performing technical or customer-facing teams. Understanding of the CAIP business, including Azure solution plays, customer transformation journeys, and consumption-based growth motions. Commercial mindset with experience driving pipeline creation, forecasting, opportunity acceleration, ACR, NNR, or similar business growth metrics. Experience partnering with Sales, Customer Success, Partner, and executive stakeholders to drive territory planning, pipeline generation, strategic account execution, and regional business performance. Demonstrated ability to lead geographically dispersed teams and operate an effective Rhythm of Business (RoB), including pipeline reviews, forecast management, and business planning. AZ-104 and AZ-305 certification (or equivalent AWS/GCP cloud architecture certifications), or willingness to obtain certification within the first 3 months of employment.

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