Overview
The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill online orders, prepare delivery and shipping orders, maintain store presentation, and ensure customers receive fast, accurate, and friendly service. This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.
Full job description
About The Role
The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill online orders, prepare delivery and shipping orders, maintain store presentation, and ensure customers receive fast, accurate, and friendly service. This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.
Key responsibilities
Customer Service
Greet and assist customers in a friendly and professional manner.
Help customers locate products and make recommendations.
Build customer loyalty through exceptional service.
Support checkout operations and customer transactions.
Create positive experiences that encourage repeat business.
Order Fulfillment
Pick and prepare online pickup orders.
Assemble local delivery orders accurately and efficiently.
Prepare shipping orders according to company standards.
Ensure all orders are completed accurately and on time.
Communicate order issues promptly to leadership.
Store Operations
Stock shelves and maintain product presentation.
Replenish inventory throughout the day.
Assist with receiving deliveries and organizing inventory.
Maintain a clean, organized, and safe store environment.
Support merchandising and promotional displays.
Processing transactions
Inventory Management
Assist with cycle counts and inventory audits.
Verify product accuracy and report discrepancies.
Support inventory organization and backroom standards.
Help reduce shrink through attention to detail and process compliance.
Compliance & Safety
Follow all alcohol sales and ID verification requirements.
Comply with company policies and operational procedures.
Maintain workplace safety standards.
Report safety concerns immediately.
Qualifications
High School Diploma or GED preferred.
Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.
Excellent communication skills.
Strong attention to detail.
Ability to multitask in a fast-paced environment.
Must be able to lift up to 50 pounds.
What Success Looks Like
Delivering exceptional customer experiences every day.
Consistently accurate order fulfillment.
Fast pickup, delivery, and shipping execution.
Well-stocked and customer-ready store conditions.
Strong teamwork and dependability.
Positive contributions to sales growth and customer loyalty.
What we offer
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Medical/Dental/Vision Insurance (for full-time employees)
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401(k) Retirement Savings Plan
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25% employee discount & FAM Membership
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Vacation and Sick Time for eligible employees
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EAP through AllOne Health (formerly Carebridge)
Pay:
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Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
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New York, NY Pay Rate: USD $17.25
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The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
Additional information
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Tips for this job
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Verification notes
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