Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Opportunities

Full Job Description

Amazon South Africa is building its Retail Operations and Initiatives function. This team owns the end-to-end product pipeline: the path from a product being listed, to being buyable, priced, discoverable, and delivered. In this role, you will identify and resolve the process defects and system gaps that prevent products from reaching customers, working across vendor management, supply chain, in-stock, and technology teams to build scalable solutions. You will use data to diagnose operational friction, define governance mechanisms that persist beyond individual effort, and drive cross-functional accountability for supply chain and vendor experience outcomes. The product management team covers Supply Chain and Vendor Experience, Selection and Catalog health, Pricing, Delivery, and value-add products

Key job responsibilities Lead cross-functional initiatives across vendor experience, supply chain, and selection health, partnering with Retail Business Services, Vendor Managers, In-Stock, and technology teams

Diagnose root causes of operational defects through data analysis and process mapping; develop and scale solutions that address systemic gaps rather than individual symptoms

Define key performance metrics and build governance mechanisms (intake processes, triage cadences, escalation paths) for ongoing monitoring and continuous improvement

Build standard operating procedures and drive adoption across multiple business teams, converting manual processes into repeatable, automated workflows

Prepare and lead business reviews that communicate progress, root cause findings, and prioritized recommendations to senior leadership

A day in the life You start your day reviewing operational metrics to identify where friction is building across the product pipeline, then prioritise what to fix first. You might facilitate a cross-functional working session to map a root cause, then translate the outcome into a requirements brief for a technology team. You spend time in the data regularly; building queries, validating assumptions, and turning operational noise into a clear signal. Throughout the week, you prepare business reviews that translate complexity into recommendations for senior leadership. No two weeks look the same; the problems shift across supply chain, vendor experience, selection, and delivery depending on where the biggest customer impact sits.

About the team We are a small, high-ownership team building the operational backbone of Amazon's South Africa retail store. The function is new; the mechanisms, frameworks, and governance that mature stores take for granted are ours to design from scratch. You will work alongside product managers covering buyability, vendor experience, supply chain economics, catalog quality, and pricing. The team spans operations, technical, business, and finance disciplines. Joining means shaping how an emerging store operates at a foundational level, not inheriting a playbook

Basic Qualifications

• 3+ years of technical product or program management experience
• Experience owning/driving roadmap strategy and definition
• Experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau, or experience using financial models, KPIs, and data analysis to inform business decisions with proven business impact (e.g., financial savings, operational improvements, or customer benefits)
• Experience in e-commerce, retail or advertising, or experience in logistics

Preferred Qualifications

• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
• Experience building operational frameworks or governance mechanisms from scratch in a greenfield or emerging-market environment
• Advanced proficiency with Python, VBA, or equivalent automation tools beyond standard reporting

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

3+ years of technical product or program management experience Experience owning/driving roadmap strategy and definition Experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau, or experience using financial models, KPIs, and data analysis to inform business decisions with proven business impact (e.g., financial savings, operational improvements, or customer benefits) Experience in e-commerce, retail or advertising, or experience in logistics