Amazon Support Services Germany GmbH Opportunities

Full Job Description

You will own the operational enablement functions that allow ISOC (Intervention Security Operations Center) international monitoring operations to run at scale across regulated jurisdictions. This role is responsible for regulatory compliance management, technology integration coordination, vendor contract management, training and certification programs, and the standard operating procedures that ensure consistent execution regardless of location or operator. You are the person who builds the systems and frameworks that the rest of the team operates within.

This is not an operations execution role. You will not manage shifts or handle alerts. You will build the compliance backbone, negotiate vendor agreements, coordinate platform deployments, develop training curricula, and maintain the audit and governance frameworks that keep operations legally sound and operationally excellent. You enable the people who execute by giving them the tools, training, standards, and contracts they need to perform.

Key job responsibilities ● Own regulatory and compliance management for ISOC monitoring operations across all international jurisdictions, ensuring operations meet data protection, surveillance, and privacy requirements ● Navigate legal frameworks for remote monitoring, cross-border data transfer, and alert handling, partnering with legal counsel to translate regulatory requirements into operational procedures ● Manage vendor contracts for third party monitoring operators, including agreement negotiation, SLA definition, performance measurement, cost optimization, and renewal planning ● Coordinate technology integration across the monitoring platform, including new system deployments, platform standardization, configuration management, and tool selection ● Develop and maintain the training and certification program for ISOC analysts, including onboarding curricula, recurring proficiency assessments, and specialized skill development for new use cases ● Own the standard operating procedure (SOP) library, ensuring procedures remain current with regulatory changes, technology updates, and lessons learned from operational incidents ● Build and maintain the audit and compliance framework, including internal assessment schedules, evidence collection, regulatory reporting, and remediation tracking ● Drive operational excellence initiatives: process improvement, efficiency analysis, quality management, and standardization across international control room operations ● Support the EU Country Lead and broader ISOC leadership with operational enablement, removing barriers and providing the compliance, technology, and vendor infrastructure needed for growth

A day in the life Your morning starts with reviewing a regulatory update from counsel on a pending change to monitoring consent requirements in one of your operating jurisdictions. You assess the operational impact, draft the Standard Operating Procedure revision needed, and flag the training update required for affected analysts.

Mid-morning, you join a vendor performance review call to discuss compliance, staffing shortfalls, and contract renewal terms for one of your third party operator agreements. You spend part of your day working on the technology integration roadmap: coordinating with the platform team on a new system deployment timeline, validating that data handling configurations meet jurisdictional requirements, and updating the integration checklist for the operations team.

After lunch, you review the latest analyst certification results from the quarterly assessment cycle, identify skill gaps, and adjust the training program accordingly. You close the day updating the compliance tracker for an upcoming audit and preparing a cost optimization proposal for the next vendor negotiation cycle.

About the team ISOC (Intervention Security Operations Center) is Amazon's centralized, alert-driven security intervention capability within the Security Operations Group. Operating 24/7 control rooms across multiple global locations, ISOC receives technology-generated signals, validates threats in real time, and coordinates the appropriate response function. ISOC sits within SOG under Worldwide Operations Security (WWOS) and is positioned within the security lifecycle model as the team that owns the Intervention function. The international operations span multiple countries and regulatory environments, requiring robust compliance frameworks, standardized procedures, and coordinated enablement functions to maintain operational consistency at scale. This role provides that enablement layer, ensuring that operations teams have the regulatory clearance, technology platforms, trained workforce, and vendor support they need to deliver.

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
• Experience handling confidential information
• Experience managing and negotiating contracts and vendor relationships
• Demonstrated ability to build and maintain training programs, standard operating procedures, or certification frameworks for operational teams

Preferred Qualifications

• Experience with SQL and Excel
• Experience in program requirements definition, together with data and metrics leveraging to drive improvements
• Experience with design, implementation, support, and evaluation of security-focused tools and services
• Direct experience with EU data protection regulations (GDPR, ePrivacy Directive) and their application to surveillance or monitoring operations
• Background in SOC compliance, including quality management systems or ISO certification frameworks
• Experience developing training programs for technical operator roles, including competency assessment and recurrent certification
• Experience with video management systems, alarm monitoring platforms, or centralized security technology stacks

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Bachelor's degree or equivalent Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent Experience handling confidential information Experience managing and negotiating contracts and vendor relationships Demonstrated ability to build and maintain training programs, standard operating procedures, or certification frameworks for operational teams