HSBC Opportunities

Full Job Description

CIB - Global Payments Solutions (GPS)

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking an experienced professional to join our team.

In this role, you will:

The Service Specialist supports liquidity and cash management queries for across the spectrum of Global Payments Solutions (GPS) customers including Financial Institutions, Multi-National Corporations and Local Corporates. They provide service and query management end to end for all GPS products.

• Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
• Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
• Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure all activity documentation is complete to provide performance tracking.
• Complete other responsibilities, as assigned.
• Establish and maintain excellent working relationships with the key HSBC stakeholders.
• Strong written and oral communication skills.
• Ability to adapt to changing priorities while managing requests from multiple stakeholders.

Customer Engagement

Provide a clear and concise response to their client queries.

To be successful in the role, you should meet the following requirements:

Essential

• Previous service experience will be an advantage.
• Good level of business acumen and commercial awareness.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
• Time management and organization skills with ability to manage multiple time sensitive tasks.
• Analytical mindset.

Desirable

• Experience working in an International Global Banking environment or International Treasury setting.
• Basic knowledge of HSBC Group companies and product ranges .

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited