Intercom Opportunities

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn't your typical IT role as our Technology Enablement Program Manager, you'll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It's a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work. You'll support IT onboarding journeys for new hires, lead awareness campaigns for new tooling and build an education program that keeps pace with a rapidly evolving AI-first technology landscape. You'll partner closely with existing Education, Awareness and Enablement colleagues to ensure programs are joined up. You'll be a trusted voice across the business working directly with IT leadership and key stakeholders to shape communications, training and adoption strategies that deliver meaningful results. You'll drive this program end-to-end, with the autonomy to build it your way with the support of a strong IT team behind you. What will I be doing?  Drive and evolve Fin’s IT Onboarding program , ensuring new hires join confidently with the tools and knowledge they need from Week 1. Partner with HR, IT Operations,  and functional teams to deliver a consistent, high-quality experience at scale. Design and deliver IT awareness and education campaigns - That aid employees get the most out of Fin's technology stack from productivity tools to AI-powered platforms like Claude and beyond. Lead adoption for new technology rollouts - Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage. Shape how Fin talks about enterprise technology - Own the communications strategy for IT across the business. From tool rollouts, to policy changes and best practices, you'll make complex technical topics accessible and engaging for employees. Build and maintain relationships with cross-functional stakeholders - Understand their teams' needs and challenges to shape and prioritise our IT Education Program. Measure what matters , track adoption, engagement and effectiveness. Use data and feedback to continuously iterate and improve. Stay at the leading edge of AI and workplace tooling, be an early adopter, stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI. What skills do I need?  5+ years in Program Management, Learning & Development or Employee Enablement ideally with experience spanning both people-facing programs and a technology or IT environment. Proven track record running onboarding, education or awareness programs end-to-end: from design through delivery to measurement. Exceptional communication and storytelling skills, you can take something complex and make it clear, compelling and human. Strong stakeholder management: you're comfortable working across all levels, from individual contributors to senior leaders and you build trust quickly. Self-directed and autonomous by nature you own your space, drive your program and operate effectively with minimal direction.  Proven project and program management fundamentals - you know how to hold multiple workstreams together, stay organised and deliver without dropping the ball. Comfortable in fast-paced tech environments; you thrive amid change and ambiguity and you move quickly without sacrificing quality. Bonus skills & attributes  Hands-on experience with AI tools such as Claude, ChatGPT, Gemini or similar and genuine curiosity about how AI is reshaping the way people work day-to-day. Background in IT or technology teams or experience delivering IT-specific enablement or digital adoption programs. Experience creating engaging enablement content using tools like Canva, Loom, Google Suite or similar. Familiarity with digital adoption platforms or LMS tools (e.g. Sana). Experience in change management or organisational communications alongside program management. A comfort with data ability to pull and interpret program metrics and turn them into clear reporting for stakeholders. #LI-Hybrid Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.