Opportunities from Tastytrade (greenhouse)

Company:  tastytrade   Role:  Software Engineer (Ruby)   Location:  Chicago, IL — Hybrid   Salary: $130,000-$150,000   As a Software Engineer you will be part of a team that builds out the technology powering our retail brokerage business and supporting our other business initiatives. We care about the speed and stability of our back-end systems as much as we care about the customer-facing applications we build. Our architecture is distributed and consistently evolving as our business grows and we face different technical challenges, but always with a focus on practicality and performance.   You'll help by modifying existing systems, taking ownership of current systems as well as green field projects, and troubleshooting issues as they arise. Our engineers work with a plethora of tools including Java, Javascript, and Ruby. You'll work primarily in Ruby but will have opportunities to expand your skill set into areas where your interests and our technology intersect.   Ruby doesn't have to be your primary language today. If you're strong in another object-oriented language — Java, for example — and you're genuinely keen to make Ruby your day-to-day, we'd like to hear from you. Our technical interview is conducted in Ruby wherever possible, so you'd need to be comfortable enough to code in it by the time we meet.   What You'll Do   Work in multiple languages across different parts of the tastytrade stack and/or front-end trading client applications.   Design, build and maintain services in a distributed architecture, thinking about failure modes, latency and data consistency as you go.   Provide guidance and leadership to more junior members of the team when questions arise about language or implementation specifics, and contribute in a meaningful way to our peer review process.   Translate requirements and technical direction into production-quality code with lightweight guidance from a senior engineer or team leadership.   Work independently on smaller-scope tasks, as well as under the guidance of senior engineers to contribute to larger projects.   Write comprehensive tests for your code.   Engage in light infrastructure work to support application development work where applicable.   Continue your growth by learning new systems and working towards ownership of tastytrade's systems.   Who You Are   Demonstrable professional experience working as a software engineer on a team.   A mastery of at least one of our languages or frameworks and experience dealing with it in a production context.   Minimum 2 years of professional experience with Ruby — or equivalent experience in another object-oriented language (e.g. Java) alongside a commitment to work primarily in Ruby and to interview in it.   Experience building or operating distributed systems.   The ability to learn quickly in areas in which you don't already have deep expertise.   A willingness to learn new languages, frameworks, or technologies beyond your current expertise.   Accountability and a willingness to take ownership of your work.   Curiosity and a proactive approach to problem-solving.   Nice to Have   Experience with Grape.   Experience writing Ruby outside of Rails.   Front-end experience, ideally with Svelte, and any exposure to micro-frontend architectures.   A working grasp of application security and secure coding practices.   How We Work   We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:   Lead and Inspire: Drives trust, alignment, and enthusiasm.   Think Big: Focus on the problems that most impact commercial outcomes.   Champion the Client: Understand and prioritise clients' needs.   Deliver at Pace: Push for fast, sustainable growth.   Raise the Bar: Take ownership, be accountable and share feedback.   We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.   Who you are:     Experience & Credentials   FINRA SIE, Series 7, 63, and 3 Certified   Minimum 3-5 years of experience in high-volume customer service, trading operations, or a trade desk role   At least 3-5 years of hands-on experience with options, futures, and futures options trading   Previous experience in overnight or off-hours trading operations is a plus   Proven track record working independently with minimal supervision in fast-paced environments   Commitment to a minimum of one year in an overnight shift before potential transition to a day-shift role   Product & Trading Knowledge   Deep understanding of futures and futures options execution mechanics, pricing, and market structure   Strong knowledge of options pricing models and determining exposure using Greeks   Experience with exchange-traded derivatives across multiple asset classes (equity index, commodities, rates, currencies)   Familiarity with extended hours stock trading, including pre-market, 24-hour, and after-hours sessions   Understanding of Regulation T and portfolio margin account risk methodologies   Knowledge of futures contract specifications, margin requirements, settlement procedures, and SPAN margin methodologies   Risk Management Expertise   Strong risk management skills with the ability to identify and assess customer account risk exposures using the in-house risk screener (Sentinel)   Experience conducting customer risk callouts and discussing risk-reducing position adjustments in high-stress situations   Understanding of margin calculations, liquidation priorities, and portfolio risk metrics   Ability to analyze overnight risk events and their potential impact on customer positions   Familiarity with firm risk surveillance and unusual activity detection   Communication & Interpersonal Skills   Strong interpersonal skills with the ability to build rapport and trust with customers during overnight or weekend hours   Excellent written and verbal communication skills across multiple channels (phone, email, chat)   Ability to explain complex derivatives and risk concepts clearly to customers with varying experience levels   Diplomatic approach when delivering difficult messages (margin calls, position liquidations, risk concerns)   Strong documentation skills for detailed shift handoff reports and incident summaries   Effective in customer interactions, especially in high-stress or volatile market environments   Technical & Operational Skills   Extremely proficient with technology platforms, including Salesforce, Slack, Microsoft Teams, and Microsoft products   Ability to multitask effectively in a fast-paced environment with multiple customer inquiries simultaneously   Strong problem-solving abilities under pressure with limited resources and support during overnight hours   Excellent attention to detail for trade execution accuracy and risk monitoring   Comfortable troubleshooting technical issues and coordinating with support teams remotely   Discretionary Performance Bonus:  8-12% of base salary based on individual and company performance. Company Perks + Benefits:     Performance Bonuses    Stock Purchase Options    401k Plan    Medical/Dental/Vision Benefits    Continued Education Support    20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    10 Paid Sick Days    Gym Membership Reimbursement    Commuter Benefits    Pet Insurance    Wellness & Mental Health Programs    Charitable Donation Matching    Two Paid Volunteer Days Off    Daily catered lunch when in the office    Full kitchen with snacks and beverages    In-building gym    Shuttle to/from Metra    About IGNA + tasty     IG North America is home to tastytrade, tasty live , tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.    From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty live  providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.       We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here.      Location:  Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.     tastytrade  |  tasty live   |  tastyfx   1330 W Fulton Market, Chicago, IL 60607             *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!