Business Program Manager - Capacity Automation & Backend Tools

Full Job Description

Business Program Management Lead end-to-end capacity automation and operational tooling programs, ensuring successful execution against business goals, timelines, and deliverables. Manage complex workstreams across multiple stakeholders, balancing priorities, dependencies, risks, and business outcomes. Drive operational rigor through structured program management practices, governance, and stakeholder alignment. Implement scalable solutions that enhance reliability, consistency, and effectiveness of the Capacity Operating System. Facilitate decision-making, resolve dependencies, and drive alignment across diverse teams. Analyze trends and performance indicators to identify opportunities for efficiency and business impact. Develop insights that improve operational effectiveness and support strategic planning. Apply deep understanding of capacity allocation, governance, and operational processes to improve business performance. Build trusted partnerships across technical and business organizations. Develop documentation, communications, and enablement materials to support organizational change. Establish and maintain data quality, governance, reliability, and process standards. Support sustainable operations through continuous monitoring and optimization. Translate business needs into clear requirements, user stories, acceptance criteria, and functional specifications. Partner with stakeholders to prioritize initiatives and ensure solutions align with strategic business objectives. Drive requirements gathering and validation activities throughout the solution lifecycle. Required: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. Direct professional experience with cloud infrastructure capacity planning, including datacenter, compute, storage, network, or AI/GPU capacity management systems. Experience with datacenter, compute, or infrastructure capacity management systems and tooling used to plan, allocate, monitor, and scale capacity. Experience in cloud computing, including experience working for or with major cloud providers, cloud customers, partners, or the broader cloud infrastructure industry. Familiarity with AI capacity planning, AI infrastructure, GPU compute, large-scale model requirements, Generative AI, Agentic AI, and the supply constraints that influence AI workload prioritization and customer outcomes. Experience translating operational requirements into system, data, integration, and workflow requirements that support scalable business processes. Experience delivering operational tooling, automation, and process improvement initiatives in partnership with engineering and technical teams. Strong analytical skills with experience using operational datasets, dashboards, reporting tools, APIs, and data-driven insights to support decision-making. Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority across complex organizational environments. Experience mapping, documenting, and simplifying cross-functional business processes, including defining clear roles, handoffs, controls, and operational governance.