Community Liaison / Resource Navigator

As a Community Liaison / Resource Navigator, you will connect individuals with community resources and programs as needed and provide non-clinical support to care managers. You will develop and maintain relationships with community resources, facilities, state agencies, and community entities, and work collaboratively with healthcare professionals and social service agencies to provide members with supports and resources that will eliminate barriers, overcome challenges, and improve access to housing opportunities.

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

Based on the member’s person-centered service plan, individual will make appropriate referrals for transition services in support of informed decision making and in alignment with the service plan Provides follow up and monitoring of resource referrals and coordinates activities within established timelines Effectively guides members to appropriate member benefit information Develops and maintains an accurate, comprehensive resource library for members in Cook County and across the state as needed Works collaboratively with, and supports, care managers in coordinating healthcare and transition services throughout the continuum of care on behalf of members and in alignment with care plans Escalates issues through appropriate channels, following established hierarchical protocols between clinical and non-clinical staff members Collaborates with all disciplines to promote enrollee compliance and appropriate use of community resources Assists members and their families and community supports with personal and environmental resources to obtain maximum benefits from medical care Performs miscellaneous duties as assigned

High School diploma or equivalent with 3 years of experience in community- based services, or any of the following: Bachelor’s degree in social work or related field Certified care and/or case manager Licensed Practical Nurse (LPN) or health coach with at least one year of experience Community Health Worker certification through college level program or ability to obtain certification In-depth knowledge of social determinants of health and how they impact healthcare Valid Illinois driver’s license Reliable transportation This role is prohibited from conducting evaluation or interpretation of clinical data

Bilingual in English and Spanish preferred Behavioral Health knowledge preferred Knowledge of confidentiality practices and HIPAA and PHI requirements Ability to learn software applications to include database management and report development