Customer Success Account Manager - New Zealand

Full Job Description

Strong relationship management skills are essential — the role requires orchestration across multiple internal teams to drive the best outcomes across a range of customers. You accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until they are resolved or a workaround is in place. You bring a growth mindset to learning and stretching beyond your comfort zone, with a genuine interest in expanding your technical and project delivery knowledge. Experience: Five to ten years managing the delivery of IT-related solutions and support with measurable impact on business outcomes. Relationship Building: Demonstrated ability to build and maintain effective relationships at all levels, creating a partnership approach and securing consensus on the solutions required. A cloud certification is desirable but not essential. Program Management: Solid grounding in service and operations management, with the ability to create, plan, manage and deliver programs through cross-group collaboration, resource orchestration, clear communication and close attention to detail. Account Planning: Experience managing a portfolio of customers and contributing to account planning and renewals Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflict, and communicating confidently in writing and in person — to audiences ranging from database administrators and technical engineers to senior management and C-level executives. Industry Knowledge: Experience with customers in specific sectors, as well as more broadly, would be an advantage. Education: A bachelor's or master's degree, or equivalent work experience in a relevant discipline. Drive customer cloud adoption and customer success as the prevailing business priority. Partner with the core account team to shape the strategic account plan, bringing technical, industry and customer-specific insight that creates value by accelerating cloud usage. Create customer value by accelerating cloud consumption and supportability, and by ensuring the health and resiliency of the customer's environment. Improve the customer experience through technical intensity and by acting on customer feedback.

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