Job
Source description available
Source: Clera (ashby) · A retrieval date records when our system last obtained the source record. It does not guarantee the vacancy is still open or that every detail has been independently checked.
Description from the source
The source description is formatted below for discovery. The provider owns the original wording and may change its requirements or close applications.
EmploymentFull-time
Overview
ABOUT THE ROLE
Full job description
ABOUT THE ROLE As the first dedicated Customer Success Manager at an early-stage veterinary healthtech company, you will own the customer journey for veterinary practices, from onboarding through renewal and expansion. You will help customers get value from the service while building the processes and feedback loops that support customer retention and product improvement. WHAT YOU'LL DO
- Manage onboarding, support tickets, proactive check-ins, renewals, and expansion for veterinary practice customers.
- Serve as the primary customer contact and conduct regular check-in calls in German.
- Monitor customer health and churn signals, then take proactive steps to retain at-risk accounts.
- Identify and lead appropriate upsell and expansion conversations with existing customers.
- Gather and synthesize customer feedback for product and engineering teams.
- Create customer-facing documentation, FAQs, and training materials.
- Build customer success processes and playbooks, including opportunities to automate repeatable work. WHAT WE'RE LOOKING FOR
- Approximately 1 to 4 years of experience in a full-time Customer Success Manager, Account Manager, customer support, or similar customer-facing role.
- Native or C2-level German, with strong written and verbal communication skills in both German and English.
- Experience managing churn and retention, conducting expansion conversations, and sharing customer feedback with product or engineering teams.
- Comfort using business software, email tools, and digital organization systems, with experience automating customer success processes.
- Familiarity with SaaS or subscription services and customer metrics such as churn or net revenue retention is useful.
- Practical experience in a veterinary practice or healthcare setting is a plus.
- Comfortable taking ownership of a broad scope and building processes in an early-stage environment. COMPENSATION & BENEFITS Salary range: €60,000 to €70,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.
Tips for this job
Practical JobOpportunity guidance. These tips do not replace official rules or create new eligibility requirements.
- Tailor the CV and application to the responsibilities and required skills stated on the official employer page.
- Use concrete evidence of relevant work, projects and measurable results rather than generic claims.
- Confirm location, work authorization, remote restrictions and sponsorship terms before applying.
- Apply through the original employer or official recruitment destination shown on this page.
Original authoritative source
JobOpportunity.info helps you discover and organize source listings. Confirm eligibility, dates, salary/funding and application instructions on the original source before submitting anything.
Apply through JobOpportunity →