Learning & Development Specialist (CLS Operations)

Company Introduction    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.    We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Role Overview By acting as a support for the establishment and execution of training plans based on company strategy, contribute to the development of employees' ability to perform their duties and to develop next-generation leaders and key talent  What You Will Do     Content Design & Development Build, update, and maintain modular training content for Linehaul, Driver, and Sortation workstreams. Develop blended learning formats: quick-reference job aids, short video modules, hands-on floor checklists, and instructor-led training (ILT) decks. Ensure all driver and linehaul training materials align with current standards. Training Delivery & Execution Conduct hands-on onboarding sessions and recurring skill-building workshops for new and existing sortation associates, linehaul dispatchers, and drivers. Spend time directly on the warehouse floor and in the yard to facilitate training, observe workflows, and deliver coaching on the spot. Facilitate train-the-trainer programs for peer leads or floor champions to scale training reach across shifts. Operational Alignment & Needs Analysis Partner with shift supervisors, fleet safety leads, and site managers to pinpoint operational friction (e.g., sortation mis-scans, driver safety incidents, dock delay times). Rapidly iterate existing training materials or deploy micro-learning solutions to address identified performance gaps.  Basic Qualifications Leveling/Experience: 2–5 years of experience in instructional design, technical training, or operational training—specifically within transportation, warehousing, or logistics . Hands-on Familiarity: Understanding of sortation processes (scanning, cross-docking, conveyor systems), commercial driver compliance, and linehaul yard ops. Instructional Tools: Proficiency with instructional design tools and standard LMS administration. Communication & Engagement: Ability to build instant credibility with front-line workers, truck drivers, and site leadership.   Recruitment Process and Others      Recruitment Process    Application Review – Job Fit Interview - Onsite (or Virtual Onsite) Interview – Offer  The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider   This job posting may be closed prior to the stated end date for application if all openings are filled.  Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice ​   Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:   https://www.coupang.jobs/privacy-policy/ ​