Onboarding Specialist

About The Role

Hey, you! Wanna become #OneOfUs? We are on the lookout 🕵🏻 for the next awesome tech-savvy hospitality enthusiast to join HKR.TEAM as a Customer Onboarding Specialist, working for a US-based client in the hospitality tech space, helping restaurants automate guest communication with an awesome AI Virtual Concierge. 🇺🇸 Btw, HKR.TEAM was remote before it was even cool! 😎 Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

To apply, please fill out our external form. 🤞🏼 (You will be redirected to it automatically, once you click "Apply").

What You'll Be Doing?

🔸 Own the end-to-end onboarding journey for new restaurant partners, guiding them smoothly from the kickoff call straight through to go-live.

🔸 Set up, configure, and test each account so the platform perfectly captures the restaurant's unique voice, menu, hours, and policies from day one.

🔸 Chat warmly and clearly with restaurant owners and staff (who might not be super techy!) via email, phone, and text to ensure they feel supported every step of the way.

🔸 Play tech detective to troubleshoot setup and integration hiccups (like POS, Toast, OpenTable, or SevenRooms) and know exactly when to tag in the product or engineering squads.

🔸 Juggle multiple onboarding projects like a pro, making sure no account gets left behind or falls through the cracks.

🔸 Craft and polish onboarding playbooks, templates, and docs to make our processes faster, sleeker, and more consistent as we scale.

🔸 Team up with Sales and Support to make handoffs seamless, while tracking key metrics (like time-to-go-live) to spot trends and level up the user experience.

About You

🎧 You bring 1-3 years of rock-solid experience in B2B SaaS Implementation or Customer Onboarding.

🎧 Your written and verbal communication skills in English are stellar, paired with a kind, empathetic, and customer-first vibe.

🎧 You're super organized and process-driven—you don't wait for structure, you build it!

🎧 You thrive in the fast-paced, sometimes ambiguous environment of an early-stage startup and love figuring things out.

🎧 You have a "thinks scalably" mindset: solving today's puzzle while figuring out how to make it repeatable for tomorrow.

🎧 You're a wizard with CRM and support tools (HubSpot, Salesforce, Intercom), and if you know your way around hospitality tech (POS, reservations, restaurant software), that's a massive plus!

What we offer

💰 Fair market pay

🏠 Remote, full-time job - work from the comfort of your own home!

🕐 US time schedule in shifts (with 1 hour of lunch break 🍕)

🥳 Start-up culture, young team, no egos, no BS

Additional information

About Us

✨ At HKR.TEAM, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR. ✨ Transparent culture, tech-savvy, and quick decision-making. ✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts. ✨ Fantastic mix of US clients with more to come. ✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it. ✨ Ideal for creative minds who love contributing ideas and improving processes. ✨ Oh... and we don't waste time in useless meetings.

Location

🧭 Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.