Process Assistant, Outbound Operations, Night Shift (Mon-Thurs)

Full Job Description

We have an exciting opportunity for a Process Assistant to join the Amazon Australia Operations Team at our Ravenhall Fulfilment Centre.

In this role, you will lead and collaborate with associates to deliver consistently high standards of operational performance across Outbound (OB) processes. You will be trained in the standard work and tools used within Outbound Operations and will work across key OB process paths, including Pick, Pack, and Ship.

This role is ideal for someone who is dynamic, highly organised, and a proactive self-starter with strong communication skills and a genuine commitment to teamwork.

Work Schedule: Monday - Thursday, 6:15 PM to 4:15 AM

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs.

Key job responsibilities

• Helping support daily management of department duties, including allocating labor, leading meetings and assigning job duties
• Providing coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Fully understanding workflow and daily production goals
• Assisting in keeping work area clean and organised.
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Referring all job injuries immediately to area manager

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Availability to work 38 hours+/week, and overtime as required
• Can lift up to 22.2 kilos, stand/walk for up to 12 hours, and able to frequently push, pull, squat, bend, and reach
• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Preferred Qualifications

• Experience working within a similar field (manufacturing/distribution/warehousing/large retail)
• Previous experience leading teams
• Leadership experience directly managing others

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Availability to work 38 hours+/week, and overtime as required Can lift up to 22.2 kilos, stand/walk for up to 12 hours, and able to frequently push, pull, squat, bend, and reach 1+ years of Microsoft Office (Word, Excel, and Outlook) experience Excellent written and verbal communication and interpersonal skills to coach, train and assist team members