Product Manager

Full Job Description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

Key Responsibilities:

1. Product Strategy and Vision

• Define and communicate the product vision, objectives, and desired outcomes in alignment with business requirements and/or mission.
• Develop and maintain the product strategy and roadmap to guide the direction and evolution of the product.
• Identify opportunities where products can address user needs, business/organisational challenges, or strategic objectives.
• Define and monitor success metrics to evaluate whether the product is achieving its intended outcomes.

2. User and Problem Discovery

• Engage users and stakeholders to understand their needs, pain points, workflows, and desired outcomes.
• Conduct or facilitate user research, interviews, feedback sessions, and other discovery activities to identify and validate problems worth solving.
• Validate assumptions and proposed solutions with users before and during product development.

3. Product Prioritisation and Roadmap Management

• Assess and prioritise product opportunities, requirements, features, and improvements based on user value, organisational impact, strategic alignment, risk, and implementation effort.
• Develop, maintain, and communicate the product roadmap based on agreed priorities and desired outcomes.
• Make product-level trade-offs when balancing competing user needs, stakeholder priorities, technical constraints, and available resources (e.g. time, money, and manpower.

4. Cross-functional Collaboration and Stakeholder Management

• Collaborate with engineering, design, business, operations, security, and other relevant teams throughout the product lifecycle.
• Provide sufficient context and clarity to engineering and design teams on the problems to be solved and intended outcomes.
• Communicate product direction, roadmap, progress, decisions, and trade-offs clearly to relevant stakeholders.
• Facilitate alignment between user needs, organisational objectives, and technical considerations when making product decisions.

5. Product Delivery

• Work closely with engineering and design teams throughout product development to clarify requirements, identify risks early, and make timely product decisions.
• Review product increments and provide product-level feedback to ensure delivered capabilities address intended user needs and outcomes.
• Coordinate with relevant stakeholders to support product launches, user onboarding, communications, and adoption.
• Identify and address product-related risks, dependencies, and issues that may affect successful delivery or adoption.

6. Product Performance and Continuous Improvement

• Define and monitor appropriate product metrics, including measures of user adoption, engagement, satisfaction, and product outcomes.
• Analyse product usage, user feedback, and other relevant data to assess product performance.
• Identify opportunities to improve the product based on evidence and learning form users.
• Incorporate insights and lessons learned into subsequent product priorities and roadmap decisions.

7. Product Lifecycle Management

• Manage the product across its lifecycle, from discovery and development through operation, enhancement, and eventual retirement.
• Periodically assess whether the product continues to meet user needs and organisational objectives.
• Recommend whether products or capabilities should be enhanced, maintained, consolidated, replaced, or retired.
• Ensure appropriate transition and communication plans are established when significant product changes or retirement decisions are made.

Requirements

1. Product Management

• Good understanding of product management principles and practices, including product discovery, product strategy, roadmapping, prioritisation, delivery, and lifecycle management.
• Ability to identify and frame user problems and translate them into clear product opportunities and requirements.
• Familiarity with product prioritisation techniques and the ability to make evidence-based trade-offs between competing priorities.
• Ability to define product outcomes and appropriate metrics for measuring product success.

2. User Research and Analytical Skills

• Ability to conduct or facilitate user research and gather meaningful insights through interviews, whiteboarding sessions, feedback, and other discovery methods.
• Ability to synthesise qualitative and quantitative information to identify user needs, patterns, and opportunities.
• Ability to use product data, user feedback, and other evidence to support product decisions and prioritisation.
• Strong problem-solving and critical-thinking skills, with the ability to distinguish underlying problems and proposed solutions.

3. Communication and Stakeholder Management

• Strong written and verbal communication skills, with the ability to communicate product concepts, priorities, and decisions clearly to technical and non-technical audiences.
• Ability to engage and manage stakeholders with differing needs, priorities, and perspectives.
• Ability to facilitate discussions and build alignment across multidisciplinary teams.
• Ability to communicate and justify product trade-offs and prioritisation decisions using evidence and clear rationale.

4. Technical and Cyber Knowledge

• Sufficient technical understanding to work effectively with engineering teams and participate in discussions concerning system capabilities, constraints, dependencies, and technical trade-offs.
• Familiarity with modern software development practices and the software development lifecycle.
• Familiarity with Agile delivery and product management tools such as Jira and Confluence.
• Awareness of cybersecurity and governance considerations relevant to digital products.
• Ability to understand technical concepts and communicate their product and user implications to non-technical stakeholders.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

• We promote a learning culture and encourage you to grow and learn.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Working in a collaborative environment with helpful team members