Program Manager, GM Field

Full Job Description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistics networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program managers and carrier specialists actively participating in Amazon's international expansion goals. Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. To serve the goal, Amazon has created one of the most advanced fulfillment and logistics networks in the world. Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program managers and carrier specialists actively participating in Amazon's international expansion goals.

We are seeking an experienced Program Manager for origin carrier management and space optimization. The Ocean Origin team manages Beneficial Cargo Owner (BCO) ocean carriers to move Amazon shipments from global origins to the US/EU/CA/JP/ROW regions via ocean transportation, covering a network of 42+ origin countries and 25+ destination countries. This role supports all Amazon Business Units and partners with Logistics Service Providers to execute carrier bookings. The successful candidate will be responsible for maximizing utilization of Capacity Space Allocation under BCO contracts, identifying gaps, developing programs, and executing against business strategic priorities to improve productivity across business operations, carrier management, and exception handling. This role will also partner with the WW Ocean team for the whole network.

Key job responsibilities • Manage 3PL Performance: Drive Logistics carrier performance through pre-defined mechanisms to track and investigate exceptions, implement corrective actions, and standardize processes to ensure sustainable, data-driven results. • Perform detailed needs assessments in coordination with the Seller Operations, Sales, Product, Marketing, and Engineering. Translate business needs into training & enablement strategy, offerings and programs. • Create, develop, manage, and lead the successful execution of the cross-functional enablement programs in conjunction with program or product teams and stakeholders. • Develop and maintain an effective governance process and measurements focused on providing insights on performance and impact on readiness and program effectiveness. • 3PL Capacity Planning and Supply management. • Coordinate across Product, Supply Chain, Procurement, BI, Operation and Sales team to ensure each product launch is coordinated with proper measure in-place to ensure on-time delivery. • Data Analysis & Reporting: Collect and prepare data and reports, including KPIs and other in-process indicators, providing full visibility to the team and stakeholders.

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience working in an analytical environment with cross-functional teams
• Strong business Analysis Skill and experience in SQL to handle data

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

2+ years of program or project management experience 3+ years of Computerized Maintenance Management System program experience 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience 3+ years of advanced Microsoft Word and Excel experience Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays