Renewals Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Renewals Manager based in the United States. Are you a customer-focused sales professional with a talent for negotiation, relationship management, and revenue growth? This role offers the opportunity to lead the end-to-end renewal process for a portfolio of customers in the fast-evolving cybersecurity and data protection industry. You will work closely with account managers, customer experience teams, finance, support, and revenue operations to secure renewals, strengthen customer relationships, and maximize recurring revenue. By combining commercial expertise, strategic forecasting, and customer insights, you will identify opportunities for upselling and cross-selling while supporting long-term business growth. You will play a key role in improving renewal processes, enhancing the customer journey, and ensuring contracts are negotiated and finalized accurately and on time. Joining a collaborative, remote-first environment, you will have opportunities to contribute ideas, improve operational efficiency, and work with teams across different functions and regions. If you are proactive, results-driven, and passionate about delivering customer value while achieving ambitious revenue targets, this role offers an exciting opportunity to make a measurable impact.

Manage the end-to-end renewal process: Oversee renewal negotiations from initial engagement through contract completion, ensuring renewals are processed accurately, efficiently, and within established timelines. Lead customer negotiations: Communicate directly with customers to negotiate renewal terms, pricing, and contractual conditions, developing mutually beneficial agreements that support customer satisfaction and business objectives. Collaborate with account management teams: Partner with account managers and extended account teams to coordinate renewal strategies, align commercial priorities, and maintain strong customer relationships throughout the renewal cycle. Drive customer retention: Identify potential renewal risks, address customer concerns, and work proactively with internal stakeholders to improve retention rates and deliver a positive customer experience. Identify revenue growth opportunities: Analyze the existing customer base to uncover upselling and cross-selling opportunities, communicating relevant insights to sales and customer experience teams. Maintain accurate renewal forecasts: Apply commercial forecasting principles to provide reliable monthly and quarterly renewal projections, monitor progress against targets, and support revenue planning. Ensure contractual compliance: Maintain a strong understanding of commercial agreements, applicable terms and conditions, and internal renewal procedures to ensure consistency and accuracy throughout negotiations. Coordinate cross-functional activities: Work closely with finance, customer support, service delivery, customer experience, and revenue operations teams to resolve renewal-related issues and facilitate smooth contract execution. Optimize renewal processes: Review existing workflows, identify inefficiencies, and recommend improvements that streamline renewal execution, enhance automation, and improve the overall customer journey. Maintain commercial data integrity: Use Salesforce and related sales technology tools to manage renewal opportunities, update customer records, monitor pipeline activity, and support accurate reporting. Support revenue performance: Contribute to achieving renewal and sales targets through disciplined execution, effective negotiation strategies, and continuous monitoring of commercial opportunities. Champion continuous improvement: Share feedback, communicate emerging challenges, and collaborate with colleagues to improve internal processes, customer engagement, and commercial effectiveness. Requirements Relevant experience: At least two years of experience in renewal management, renewal execution, commercial negotiations, account management, or a related sales function. Proven commercial performance: A consistent track record of achieving renewal or sales targets and contributing to customer retention and revenue growth. Negotiation expertise: Ability to negotiate commercial terms and contractual conditions effectively, balance customer needs with business objectives, and develop mutually beneficial outcomes. Customer relationship management: Strong customer empathy and interpersonal skills, with the ability to build trust, understand customer priorities, resolve concerns, and maintain positive long-term relationships. Revenue and forecasting knowledge: Understanding of renewal forecasting, commercial performance metrics, pipeline management, and strategies for identifying upselling and cross-selling opportunities. CRM proficiency: Familiarity with Salesforce and opportunity management tools, including the ability to maintain accurate records and manage renewal activities effectively. Commercial and contractual awareness: Ability to understand commercial agreements, pricing structures, and contractual terms, with a willingness to develop expertise in internal policies and procedures. Process improvement capabilities: Experience evaluating existing workflows, identifying operational challenges, and implementing practical improvements to increase efficiency and consistency. Technology proficiency: Comfort using sales technology and digital tools to improve commercial operations, streamline renewal workflows, and enhance the customer experience. Communication skills: Excellent written and verbal communication skills, with the ability to negotiate confidently, coordinate across departments, and communicate clearly with customers and internal stakeholders. Analytical and problem-solving skills: Ability to interpret customer and opportunity data, identify renewal risks, evaluate revenue opportunities, and make informed commercial decisions. Adaptability and resilience: Ability to thrive in a rapidly changing environment, manage competing priorities, and respond effectively to evolving customer needs and business requirements. Proactive mindset: A curious, self-motivated, and results-oriented approach, with the initiative to identify opportunities, take ownership of challenges, and drive improvements. Team collaboration: Strong coordination and relationship-building skills, with the ability to work effectively across multiple functions and geographical regions. Commitment to continuous improvement: Willingness to learn, seek feedback, share ideas, and contribute to a culture of accountability, innovation, and customer focus. Benefits Competitive healthcare benefits: Access to health benefits designed to support employee well-being. Remote work flexibility: Opportunity to work remotely from within the United States. Professional development: Continuous learning opportunities to strengthen commercial expertise, negotiation skills, and industry knowledge. Career advancement: Opportunities for professional growth and progression within a global technology environment. Collaborative workplace: A team-oriented culture that encourages knowledge sharing, innovation, and cross-functional cooperation. Employee engagement: Regular company-wide town halls to keep employees informed about business developments, priorities, and achievements. Inclusive environment: A workplace that values diverse backgrounds, perspectives, and contributions. Meaningful impact: The opportunity to help organizations strengthen data security and identity protection while contributing to customer retention and sustainable business growth. Continuous improvement culture: An environment that encourages employees to share feedback, challenge existing processes, and develop more effective ways of working.